New Operating Hours Also Help Make City Department More Efficient
(Wednesday, August 19, 2009) The City of West Palm Beach’s Department of Construction Services announced a new schedule today with the goal of improving customer service and making the department as efficient as possible.
Due to a slowdown in business, the Department’s staff has been working 32 hours a week for the past few months. Because the Department remained open five days a week, the reduced staff hours meant that the Department was operating with reduced staff levels.
Effective August 21, 2009, the Department will be open Monday through Thursday from 8:00 a.m. to 5:00 p.m. This new, four-day-a-week schedule will allow for the department to be fully staffed during operating hours rather than having reduced staffing.
“As we expand our on-line services and move toward doing more things digitally, we still recognize the importance of providing top quality customer service face-to-face,” said Department of Construction Services Director Doug Wise.
Residents and businesses will continue to have access to the Department’s website 24 hours a day, seven days a week. The website is wpb.org/construction.