Employee Relations

The Employee Relations Division operates under the Human Resources Department. Employee Relations’ staff members are qualified professionals who bring to the City formal education, training, and many years of diverse work experiences.

The staff is dedicated and enthusiastic about ensuring that the City of West Palm Beach remains a leader in the practice of employee and labor relations.

The Employee Relations Division is responsible for:

  • Bargaining with six (6) labor organizations that represent the City’s workforce.
  • Labor contract administration
  • Training in both contract changes and in other areas.
  • Conducting research on operational and emerging employer issues and communicate the findings.
  • Assist department directors and managers in policy and orgainizational development.

Innovations are sought to increase productivity, decrease operating expense and encourage decision-making at the lowest levels possible such as:

  • Conflict-resolution counseling
  • Job skill development
  • Layoff administration
  • Out-placement services.
  • Conducting internal and external investigations and EEO complaints related to its personnel.
  • Discipline administration
  • Grievance response and arbitration preparation
  • Conducting exit interviews with employees ending employment and uses the data to analyze trends and draft responsive policies
  • Management of the employee assistance program and the unemployment compensation appeals program
  • Education and training of employees

The work of Employee Relations Division creates a direct link between the employees, managers, executives and elected officials. It is with immense pride that the division stands ready to meet the needs of the Capital City of the Palm Beaches and those it serves.

Should a wrong doing or questionable behavior be observed by either an employee or a citizen, a complaint can be filed by calling 561-494-1000. If the complaint involves a Police Officer, then the complaint should be filed with the Internal Affairs Division of the City of West Palm Beach Police Department at 561-822-1800.

Employee Assistance Program

Coping with Life’s Challenges isn’t always easy!

The Employee Assitance Program (EAP) is a free, confidential counseling and information program for City employees, eligible family members, and/or registered domestic partners. Costs associated with referral for long-term counseling may be covered by medical benefits.

Aetna administers the City’s Employee Assistant Program. The EAP is available 24 hours a day, 7 days a week.


  • Crisis intervention following traumatic event (e.g., accidental death, robbery)
  • Depression and anxiety
  • Divorce, separation, single and step parenting issues
  • Domestic violence
  • Dual career family issues
  • Eldercare
  • Marital/relationship problems
  • Parent/child relations
  • Retirement
  • Referral for legal assistance or credit counseling
  • Sexual assault/harassment
  • Stress Management
  • Substance Abuse
  • Support for transferred employees and their families
  • Weight control