ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Conducts new employee orientation meetings; advises employees, retirees, dependents and beneficiaries concerning flexible benefits and insurance coverage and benefits available under provisions of COBRA and medical, dental, vision, life and long term disability insurance plans.
- Plans open enrollment meetings; determines number of meetings needed and coordinates times and places of meetings; conduct open enrollment meeting to explain insurance options.
- Sends notices to collect individual premiums from employees on Workers Compensation and unpaid leave of absence; processes billings for insurance plans and collects payments from retirees, COBRA and employees on unpaid leave of absence.
- Processes changes in coverage, beneficiaries, addresses or names; processes life insurance changes; reviews change requests for completeness and accuracy; processes part time to fulltime status benefit changes.
- Processes and maintains records for employee medical, dental, cafeteria plan, AD&D and life insurance policies with carrier, on-line enrollment system, and City payroll system. Verifies eligibility requirements and accuracy of forms for enrollment, status changes, beneficiary changes, death claims, retirement continuations or conversions, and cancellations.
- Meets with new employees and terminating employees to explain benefits. Informs terminating and retiring employees of conversion and COBRA options and deadlines. Assists employees with questions and answers.
- Handles family medical leave requests. Receives and reviews written requests to verify completion and eligibility. Monitors leave time and calculate return to work dates. Prepares and distributes notification/approval memos.
- Communicates with other City departments, insurance carriers, medical providers, and employees to coordinate the administration of benefits, research problems, and collect payments and premiums.
- Prepares activity reports, writes memos, and conducts research.
- Reviews and processes VEBA payments for general employees.
- Coordinates wellness events and/or programs, such as Annual Health Benefits Fair, City Fit Seminars and challenges.
- Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of federal and state employment, civil rights and labor laws, rules and regulations.
- Working knowledge of insurance and benefits terms and concepts.
- Knowledge of COBRA, HIPPA, and FMLA laws and regulations.
- Knowledge of City’s human resources policies, practices and procedures in area of assignment.
- Knowledge of computer hardware, software and peripherals related to area of assignment.
- Knowledge of record keeping and file maintenance methods, practices and procedures.
- Knowledge of research and investigative methods and practices.
- Skill in researching and analyzing statistical or informational data.
- Skill in effectively utilizing written communication in the development of investigative reports, management reports, training guidelines, and written descriptions.
- Skill in utilizing verbal communication in presentations and responses to inquiries and complaints.
- Skill in identifying, diffusing and mediating differences, and developing consensus.
- Ability to explain benefits to employees, verbally and in writing.
- Ability to interact with employees and family members in a variety of sensitive or highly confidential situations.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Business Administration, Psychology, or Human Resources, or related field, and two (2) years related experience in the employee benefits area, or any equivalent combination of training and experience. A valid Florida driver’s license is required. A valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized upon application; with the ability to obtain the State of Florida driver’s license within 30 days from day of appointment.
Last revision date: October 2009