Community Improvement Manager

  • 302215

SUMMARY: Under general direction, supervises and manages the Division of Community Improvement and coordinates the activities of the division with other departments within the City, focusing on community improvement. Educates citizens and community groups regarding community improvement and code compliance. Performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  • Facilitates the City’s efforts to improve community aesthetics, safety and quality of life through effective customer service.
  • Interfaces and coordinates with Housing and Community Development, Neighborhood Services, Planning and Zoning, Construction Services, Police Department, Law Department and any other involved departments to enhance the quality of life in the City by improving communities with the use of effective enforcement of the codes of the City.
  • Liaise between the City and its neighborhoods with respect to community improvement and attaining code compliance.
  • Interprets and enforces the provisions of applicable federal, state and local codes, ordinances, laws, rules, regulations, standards, policies and procedures, ensures fair enforcement of ordinances; initiates any actions necessary to correct deviations or violations.
  • Oversees the code compliance system of inspections, case management, reporting, case resolution, compliance, Special Masters hearings, and code enforcement liens.
  • Supervises, and evaluates assigned staff, processing employee concerns and problems, guiding work, counseling employees, and completing employee performance appraisals; interviews and selects new employees.
  • Responsible for staff training and ensures staff maintains proper credentials.
  • Supervises divisional operations; formulates and implements procedures for the division; prepares and manages division budget; monitors and tracks expenditures; oversees receipt of fines and related record keeping; directs funds received from fines into appropriate projects.
  • Develop new code ordinances and devise and implement policies and procedures to assist in community improvements and to ensure that codes are followed.
  • Provides information and technical expertise concerning community improvement and code compliance issues; provides technical support to other departments.
  • Responds to more difficult or complex complaints; researches problems, makes recommendations, and initiates problem resolution; discusses problem areas with property owners, property managers, and contractors; mediates disputes; resolves unusual problems.
  • Prepares or completes various forms, reports, correspondence, agenda items, production reports, work orders, purchase requisitions, budgets, performance appraisals, training materials, citations or other documents.
  • Responsible for managing the contracts by and between the City and its contractors for board and secure, lot clearing, removal of inoperative vehicles and assuring that amounts expended by the City are properly assessed to property owners.
  • Provides education and information to the community; gives speeches and presentations; prepares/distributes educational materials.
  • Knowledge of real estate law.
  • Knowledge of building, zoning, and minimum housing codes and regulations.
  • Knowledge of minimum housing standards.
  • Knowledge of modern code administration principles and practices
  • Knowledge of appropriate safety methods and techniques.
  • Skilled in both verbal and written communication, including group presentation skills.
  • Skilled in operating standard office equipment including a two-way radio, personal computer and related software.
  • Skilled in interpersonal relations when interacting with diverse communities or confrontational individuals.
  • Skilled in ensuring staff follows departmental policies and procedures.
  • Ability to formulate comprehensive operation policies and procedures.
  • Ability to prepare complex technical reports.
  • Ability to analyze comprehensive and detailed ordinances and technical code amendments.
  • Ability to establish and maintain effective working relationships with co-workers, supervisors and the public.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate work, often in an outdoor setting, with exposure to loud noises, chemicals, debris, air and waterborne pathogens. There is frequent need to stand, walk, sit, talk or hear, use hands, kneel, stoop and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Associate Degree from an accredited college and five (5) years previous experience in community improvement, code compliance, or public relations, including two (2) years supervisory experience, or any equivalent combination of training and experience. Vocational/technical training in code compliance is highly desirable. F.A.C.E. (Florida Association of Code Enforcement) Level I is required or ability to obtain within one year from date of employment. A valid Florida driver’s license is required. A valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized upon application; with the ability to obtain the State of Florida driver’s license within 30 days from day of appointment.

FLSA Code: R
Last revision date: May 2009
Overtime: No
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