Human Resources Information Systems Analyst

  • 201622
    58

     
SUMMARY: Under general direction, performs technical support of human resources information systems software applications to include ensuring timely import of data, data integrity, application system functionality, troubleshooting system problems, and providing customer support services to various system users; performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  • Monitors the human resources information system performance to include identifying, diagnosing, and fixing system problems.
  • Plans, schedules, and coordinates implementation of system upgrades.
  • Participates in set-up and testing of new human resources application and upgrades of existing human resources applications.
  • Researches applications related questions and problems using a variety of resources. Changes system profiles or coordinates the implementation of a solution with appropriate party.
  • Trains and assists users in the utilization and operation of human resources system software applications. Develops and recommends procedures for the proper use of applications to include setting up new account segments, and assigning responsibilities to new users, and/or changing the responsibilities of current users.
  • Monitors and maintains the HRIS system; develops systems controls and codes, ensures system is processing properly in coordination with the MIS Department.
  • Continuously seeks ways to eliminate waste, improve processes and maximize customer service.
  • Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of daily business functions of the organization and the system functions which process/control the data of the organization.
  • Skill in using personal computers and peripheral equipment, related software, configuration and operating system software and industry directions.
  • Skill in using word processing, spreadsheet, and data base applications.
  • Skill in data storage and data manipulation techniques and practices.
  • Skill in using computer hardware and software diagnostic methods and techniques.
  • Skill in demonstrating the principles and practices of customer service.
  • Skill in using general office equipment such as telephone, fax, printers, copiers, calculators, and computers.
  • Skill in controlling, prioritizing, tracking and completing multiple tasks, some with competing deadlines.
  • Skills in administration of human resources information systems such as Oracle applications.
  • Skill in researching application related questions and problems, arriving at a proposed solution, testing the solution and communicating the solution to others.
  • Skill in reading, interpreting and applying concepts found in manuals, City regulations, standards and guidelines.
  • Skill in using computer applications such as word processing, spreadsheet, and database programs.
  • Skill in communicating effectively both orally and in writing.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
  • Ability to understand, interpret, apply and explain personnel rules and regulations.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves sedentary to light work in an office setting. There is frequent need to sit for extended period of time in front of a personal computer, use hands to finger, handle, or feel, reach with hands and arms, walk and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Human Resources Manager, Business Administration, Mathematics, Organizational Development or closely related field, and four (4) years professional experience in human resources, with specific experience in HRIS administration, or any equivalent combination of training and experience. Experience working with Oracle HR applications a must. A valid driver’s license is required.

FLSA Code: E
B/U: None
Last revision date: November 2004