Accounts Supervisor

  • 004121

SUMMARY: Under limited supervision, coordinates generation and collection of utility bills, or coordinates the process for vendor payments; maintains customer accounts and supervises utility billing or accounts payable staff; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Oversees timely preparation and collection of utility bills, maintenance of customer accounts or accounts payable functions including direct invoices and purchase orders.
  2. Supervises support staff.
  3. Balances accounts receivable aging report to the general ledger.
  4. Prepares and maintains periodic reports.
  5. Supervises and assists staff with customer concerns.
  6. Reconciles collection agency reports.
  7. Submits lien requests and prepares journal entries.
  8. Researches debit and credit cards and credit history reports.
  9. Audits and corrects billing or payment errors.
  10. Assists bill collectors with recovery of delinquent accounts.
  11. Maintains and tracks budget expenditures.
  12. Oversees maintenance of all files and records associated with accounts payable, utility billing or customer accounts.


  • Knowledge of practices, processes and procedures of accounting and bookkeeping.
  • Knowledge of the principles and practices of customer relations.
  • Knowledge of standard office procedures and practices.
  • Knowledge of billing procedures and bill collection processes.
  • Skill in using common office machinery and equipment.
  • Skill in using computers and standard application software.
  • Skill in supervision.
  • Skill in utilizing appropriate interpersonal skills when interacting with confrontational individuals.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves sedentary work in an office setting. There is frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Associate degree in Accounting or Business Administration and three (3) years of accounting or bookkeeping experience, including one (1) year of supervisory experience, or any equivalent combination of training and experience.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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