ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Maintains library materials and supplies in assigned areas.
- Provides customer service at reference desk, researches and answers questions from the public and assists them in the use of the library.
- Provides outreach services to educational and community centers by arranging on-site materials distribution and delivery.
- Oversees activities of other staff and assigned volunteers as requested.
- Develops, recommends, and presents programs and activities.
- Attends meetings, conferences and training as assigned.
- Provides readers advisory for the general public, recommends authors, materials and resources to assist customers in their information selections.
- Provides reference services utilizing electronic resources including but not limited to online catalogs, Internet, CD-ROM products, online databases, and indexes.
- Assists customers in use of online resources.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of library collections of targeted populations.
- Knowledge of general library practices and procedures.
- Knowledge of the proper methods of receiving, retrieving and reshelving books and materials.
- Knowledge of community interests, trends and resources sufficient for determination of book utilization.
- Knowledge of computer hardware, software and peripherals sufficient to instruct target population in their use.
- Ability to conduct reference interviews and to use print reference materials and the Internet for research.
- Skill in utilizing customer service techniques in responding to inquiries and complaints.
- Skill in utilizing computer databases to research, maintain, and update records and files.
- Skill in instructing the general public in the use of computers and other technical or audiovisual machines.
- Skill in utilizing verbal and written communication in development of administrative reports, presentations, and technical purposes.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in the Arts and Sciences, two (2) years related experience in a field such as teaching, recreation, social work or book sales, or any equivalent combination of training and experience. A valid Florida driver’s license is required.
Last Revision date: October 2001