ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Prepares collection correspondence and follows up on delinquent accounts.
- Acts as liaison between Finance and other City departments in enforcing collection policies and procedures.
- Coordinates collection efforts with outside collection agents.
- Initiates accounting transactions associated with adjustments, write-offs, partial payments and settlements.
- Researches probate accounts and addresses of business entities and individuals of delinquent accounts as well as county records.
- Responds to customer inquiries and complaints.
- Provides training to departments on how to improve collection tools, such as skip tracing, Internet sites, etc.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of collection practices, laws, and techniques.
- Knowledge of basic accounting principles and procedures.
- Knowledge of customer service principles and techniques.
- Ability to use general office equipment such as telephone, fax, printers, copiers, calculators, and computers.
- Ability to deal effectively with the general public.
- Ability to resolve customer service issues.
- Ability to analyze and problem solve accounts.
- Ability to communicate effectively, both orally and in writing.
- Ability to use spreadsheets.
- Able to make efficient use of Internet resources.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Associate degree from an accredited college or university in Business Administration or related field, and five (5) years general accounting experience or any equivalent combination of training and experience. A valid Florida driver’s license is required.
Last revision date: October 2001