Collection Specialist

  • 004127

SUMMARY: Under limited supervision performs accounting and clerical duties associated with collecting the City’s account receivables. Process accounts for write-off by the City Commission; collects and monitors delinquent accounts; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Prepares collection correspondence and follows up on delinquent accounts.
  2. Acts as liaison between Finance and other City departments in enforcing collection policies and procedures.
  3. Coordinates collection efforts with outside collection agents.
  4. Initiates accounting transactions associated with adjustments, write-offs, partial payments and settlements.
  5. Researches probate accounts and addresses of business entities and individuals of delinquent accounts as well as county records.
  6. Responds to customer inquiries and complaints.
  7. Provides training to departments on how to improve collection tools, such as skip tracing, Internet sites, etc.


  • Knowledge of collection practices, laws, and techniques.
  • Knowledge of basic accounting principles and procedures.
  • Knowledge of customer service principles and techniques.
  • Ability to use general office equipment such as telephone, fax, printers, copiers, calculators, and computers.
  • Ability to deal effectively with the general public.
  • Ability to resolve customer service issues.
  • Ability to analyze and problem solve accounts.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to use spreadsheets.
  • Able to make efficient use of Internet resources.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves sedentary to light work in an office setting. There is frequent need to sit, talk or hear, use the hands, reach with hands and arms, occasionally lift light objects (up to 10 pounds) and perform other similar actions during the course of the workday. When assigned to the Utilities Division, work may involve occasional exposure to the elements when performing work outdoors. The City of West Palm Beach promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Associate degree from an accredited college or university in Business Administration or related field, and five (5) years general accounting experience or any equivalent combination of training and experience. A valid Florida driver’s license is required.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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