ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Recommend and implement policies, procedures, and standards relating to information system and technology activities.
- Supervise the design, development, installation and maintenance of systems to meet the needs of user departments; determine information requirements and further define the nature of projects.
- Assign work to subordinate personnel, providing instructions and answering questions; coordinate the scheduling and completion of work by determining operational priorities and resolving work load problems; review work for accuracy and completeness; evaluate work techniques and methods for conformance to established standards.
- Provide technical guidance and assistance to subordinates, to department users and to consultants in the development and implementation of systems and applications.
- Develop policies, rules and procedures for the effective operation of the department, including establishing goals, objectives and priorities.
- Advise, and otherwise provide assistance to the Director and other City personnel regarding information systems related issues, applications, services or equipment; supervise and participate in the training of City personnel in the uses and capacities of information systems and technical equipment.
- Conduct research and perform analysis; prepare and present reports regarding project feasibility, equipment utilization, project development, and the cost of applications.
- Prepare and administer the department budget; monitor and approve expenditures with budget limits; make recommendations regarding staffing needs, equipment, materials and supplies.
- Attend conferences, meetings or other functions as the department representative; may provide information or participate in discussions regarding information systems activities.
- Participate in the selection of subordinates; plan and implement employee training; evaluate employee performance; initiate disciplinary action.
- Maintain professional currency in information systems technologies.
- Perform other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of City, federal and state rules and regulations related to telecommunications, including voice, data and video theory, design and installation.
- Knowledge of multi-platform network administration, maintenance and management practices and principles.
- Knowledge of computer hardware and software applications on multidimensional platforms including database management, programming language applications and client-server networking communications.
- Knowledge of program and systems analysis, design and programming principles and practices.
- Knowledge of supervision and administration practices and procedures.
- Skill in prioritizing, assigning, reviewing and evaluating work and in managing multiple projects.
- Skill in troubleshooting and resolving technical problems related to network, communications or computer software issues.
- Skill in utilizing customer service and public relations techniques in responding to inquiries and complaints.
- Ability to communicate effectively, both orally and in writing.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Computer Science, Mathematics, Electrical Engineering or a related field and seven (7) years of progressively responsible experience, including two (2) years of supervisory experience, or any equivalent combination of training and experience. A valid Florida’s driver’s license is required.
Last revision: August 2008