Communications Systems Analyst
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Tests, trains and supports end users of communication systems and/or communications equipment.
- Provides technical and analytical support for communications equipment utilized by a department or division.
- Ensures continual service support for communications equipment.
- Manages communications equipment service plans to include tracking inventory, features and processing invoices.
- Tracks cell phone usage and rates.
- Develops, analyzes, and distributes reports from division or department as requested.
- Installs, upgrades, maintains, and troubleshoots communications equipment hardware and features and peripherals.
- Responds to inquiries, instructs end users on site or over the telephone in the safe and efficient use of their cellular phones, pagers or Blackberry’s
- Maintains notes and logs on computer or communications equipment assistance provided; computer settings, phone features and computer and communications equipment asset inventory database.
- Troubleshoots hardware and arranges replacement parts from approve vendors and manufacturers.
- Configures cellular phones, pagers or Blackberry’s for new employees.
- Assists in or provides user requests for special operations or reports.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of MIS requirements, implementation, and internal control practices and procedures.
- Knowledge of standard computer hardware and software equipment and applications utilized by municipal entities.
- Knowledge of systems analysis, design and programming principles and practices.
- Skill in managing multiple projects.
- Skill in utilizing written and verbal communication in the development of reports and training presentations.
- Skill in troubleshooting and resolving technical problems related to multi-platform network or computer software issues.
- Skill in utilizing customer service and public relations techniques in responding to inquiries and complaints.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Computer Science, Math, Business Administration, or related field and one (1) year of related experience, or any equivalent combination of training and experience. A valid Florida’s driver’s license is required.
Last Revision date: August 2005