Community Resources Liaison

  • 101163

SUMMARY: Under limited supervision, provide social services to clients of the Vickers House to include determining eligibility for services; schedule and coordinate program activities. Acts as a liaison for clients with other agencies and perform other duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Interview clients to assess needs and determine eligibility for services.
  2. Manage client cases to include tracking intake forms and assisting clients with completing public assistance forms via on-line applications.
  3. Create brochures, pamphlets, and newsletters for programs and activities
  4. Greets public, answers incoming calls and direct to appropriate staff or public agency
  5. Distribute food and clothing donations to clients in office and other sites; pick-up and stock donated items.
  6. Maintains inventories and orders office supplies and materials
  7. Recruit volunteers for programs and coordinate their assignments and duties
  8. Schedule classes for programs, register students, and track attendance records
  9. Prepare reports for statistical information.


  • Knowledge of community social service programs.
  • Knowledge of public relations/customer service principles, practices and techniques.
  • Knowledge of a variety of computer software, including word-processing, spreadsheets, presentation applications.
  • Knowledge of the City’s and departmental policies and procedures
  • Skills in analyzing written and verbal information.
  • Skill in preparing statistical reports.
  • Skill in translation of documents orally and written.
  • Skill in utilizing appropriate interpersonal skills when interacting with diverse communities and confrontational individuals.
  • Skill in prioritizing and handling multi tasks/assignments simultaneously.
  • Ability to establish and maintain effective working relationships with clients, associates, and other community agencies.
  • Ability to respond promptly to emergency situations.
  • Ability to exhibit empathy and concern for the problems and needs of clients.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves light work generally in an office setting. There is frequent need to stand, stoop, walk, sit, lift light objects (up to 50 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High School diploma or GED and three (3) years related working experience in social services, or any equivalent combination of training and experience. Associate’s degree from an accredited college or university with a major in Business Administration or related field, preferred. A valid Florida driver’s license is required.

FLSA Code: Non-Exempt
Last Revision Date: May 2006
Overtime: Yes
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