Community Resources Specialist

  • 101160

SUMMARY: Under limited supervision, acts as caseworker for each individual who participates in programs at the Vickers House, analyzes the problem/situation presented by the individual, develops and implements an effective intervention plan; may perform others duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Performs case management services through referral to social, educational, mental health and medical agencies. Follows up referrals to insure service delivery and monitors client’s progress.
  2. Performs advocacy functions with schools, social agencies, and other professionals in order to obtain client-needed services.
  3. Consults other social educational, health services, and mental health professionals in the identification of dysfunctional behavior and implementation of an appropriate treatment approach.
  4. Counsels troubled individuals enabling them to change their behaviors/self-image to meet legitimate personal and social goals.
  5. Prepares reports for partnering agencies such as Palm Tran, HUD, etc., for statistical information. Coordinates with ECD for tracking purposes, and maintains all client files while documenting progress made.
  6. Coordinates program procedures for participation in any Vickers House sponsored programs such as the Homeward Bound Program, Bus Pass Program, Food Programs, Elderly House and Yard Repair Programs, Immigrant Children’s Holiday Program and Volunteer/Intern Programs.


  • Knowledge of mechanical and facilities maintenance systems.
  • Knowledge of psychological and counseling theory, principles, practices, and techniques.
  • Knowledge of the social and psychological basis for dysfunctional behavior.
  • Knowledge of education, legal, health care and the social welfare system.
  • Skills in working with computerized systems and programs.
  • Skills in conducting research and preparing statistical reports.
  • Ability to quickly and accurately implement solutions to youth and family problems.
  • Ability to communicate effectively both written and oral.
  • Ability to work with diverse population.
  • Ability to exhibit empathy and concern for the problems and needs of the clients.
  • Ability to establish and maintain effective working relationships with clients, associates, and other community agencies.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Work involves light work in an office setting. There is frequent need to sit, talk, and/or hear, and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Psychology, Behavioral Science, or related field and one (1) year experience in counseling, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

FLSA Code: E
B/U: None
Last revision: August 2004
Overtime: No
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