ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Answers incoming telephone lines, such as 9-1-1 emergency, non-emergency lines, and TDD deaf-lines, determines nature of call, prioritizes the call (emergency or non-emergency), verifies location of call, types and relays message to emergency communications operator for appropriate response.
- Answers non-emergency calls for assistance; answers routine questions over the phone regarding civil, criminal and traffic laws; directs calls to police staff or other agencies as appropriate.
- Logs repossessions, private vehicles impounded and abandoned vehicles, determines if vehicles are stolen.
- Performs FCIC/NCIC entries, uses other computer systems as required; enters, updates and retrieves information from computerized networks relating to wanted person, stolen property, vehicle registration, stolen vehicles and other related information.
- Provides accurate and understandable directions to citizens, officers and other law enforcement agencies.
- Assists in the training of new employees.
- Tests and inspects equipment as required; notifies supervisor of any malfunctions.
- Knowledge of basic Federal Communications Commission rules and regulations governing operation of radio and telephone transmitting and receiving systems.
- Knowledge of standard radio broadcasting and dispatch procedures and policies.
- Knowledge of geographic features and streets within the area served.
- Knowledge of policies and procedures of receiving and processing emergency and non-emergency calls for service.
- Knowledge of city and state regulations affecting work.
- Knowledge of protocol and shorthand of TDD communication.
- Skill in both verbal and written communication.
- Skill in distinguishing between emergency and non-emergency calls.
- Skill in exercising good judgement and making sound decisions quickly in an emergency situation.
- Skill in effectively communicating with, and eliciting information from, upset and irate citizens.
- Ability to communicate effectively, both orally and in writing.
- Ability to work accurately and confidentially in an inherently stressful environment with irregular working hours.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
Last revision date: October 2001