Critical Services Bureau Administrator

  • 108512

SUMMARY: Directly responsible for planning, and coordinating activities of Dispatch Operations, Property & Evidence, Records Section, Fiscal Services, Crime Analysis, Alarm Permitting & Court Liaison functions; resolving problems of the highest technical nature. Participates in the determination and formulation of policies; identifies human resource needs for divisions including recruitment, training, motivation, evaluation and discipline; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Assists in the planning, coordination, supervision and evaluation of Police Department operations.
  2. Provides highly complex staff assistance to the Police Chief. Assists in the development of policies and procedures for the department in order to implement directives from the City Commission and City Administrator.
  3. Plans and implements law enforcement programs for an assigned area of responsibility of the department. Reviews department performance and effectiveness in assigned area, formulates programs or policies to alleviate deficiencies.
  4. Develops and implements division’s goals and objectives; establishes schedules and methods; implements policies and procedures.
  5. Monitors quality of service provided to police, fire and citizens through reports, reviews and schedules.
  6. Ensures compliance with state and federal regulations.
  7. Acts as a liaison with other division, departments and outside agencies regarding service issues.
  8. Researches new technology and makes recommendations for new and updated technology.
  9. Prepares, administers and monitors the Police Department’s budget and approves all expenditures; coordinates revenue reimbursements.
  10. Provides guidance to and consult with assistant manager and supervisors regarding daily issues, and facilitates resolution of conflict and confrontation; handles grievances.
  11. Reviews performance reviews and disciplinary recommendations to ensure equitable application by supervisory staff.
  12. Secures acquisition of services through vendor contact, coordinates contracts from vendors through law department and other divisions and/or departments.
  13. Compiles data, analyzes results and makes recommendations.
  14. Updates and reviews emergency preparedness procedures and policies to improve process; and coordinates with other departments and outside agencies to stay current.
  15. Oversees proper scheduling of all divisional personnel; and approves assignment and manpower distribution for division responsibilities.
  16. Handles grievances. Maintains departmental discipline and the conduct and general behavior of assigned personnel.
  17. Prepares and submits periodic and ad hoc reports to the Police Chief and others regarding departmental activities.
  • Knowledge of management techniques, principles and practices.
  • Knowledge of the rules and regulations governing emergency communications.
  • Knowledge of budgeting techniques and methods.
  • Knowledge of the principles and practices of the criminal justice system.
  • Knowledge of theories, principles and practices of modern police administration and law enforcement methods.
  • Knowledge of municipal government organization and administration and the geography of the City.
  • Knowledge of federal, state and city laws governing police operations, custody of prisoners, search and seizure, and the rules of evidence.
  • Knowledge of departmental policies and procedures.
  • Knowledge of labor relations practices and principles.
  • Skill in directing and supervising emergency communications work.
  • Skill in recognizing operating deficiencies and developing improved operating and emergency procedures.
  • Skill in evaluating equipment, system and personnel performance, and making appropriate recommendations to increase operating efficiency.
  • Skill in budget preparation and management.
  • Skill in the use of handgun and self-defense.
  • Skill in the use of computers and related software.
  • Skill in both verbal and written communication.
  • Skill in planning, organizing and managing the operations and staff of a bureau.
  • Skill in analyzing police issues and effective resolution or preparation of recommendations.
  • Skill in preparing accurate and comprehensive reports.
  • Ability to establish and maintain effective working relationships.
  • Ability to communicate effectively, both orally and in writing.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate work generally in an office setting. There is frequent need to sit, talk or hear, use hands to finger, handle or feel and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Business Administration or related field and seven (7) years of law enforcement, including three (3) years lead or supervisory experience, or any equivalent combination of training and experience. Florida Criminal Justice Standards and Training Commission Certificate of Compliance in Law Enforcement, FCIC/NCIC operation certification is required. A valid Florida driver’s license is required. Appointed by the Chief of Police, three (3) of the Seven (7) years of experience should be from the rank of Sergeant or above.

FLSA Code: E
Last revision date: December 2005
Overtime: No
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