Customer Service Inspector

  • 001929
    48

     
SUMMARY: Under limited supervision, reads meters for the purpose of accurate billing; identify illegal use of water, resolves billing discrepancies, resolves customer complaints, identify stopped meters and maintenance requirements. Performs various tasks related to Stormwater Management issues and resolve various complex issues regarding internal and external customers; performance impacts within the city’s utilities service area; performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the American with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of the class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Inspects utility services and properties to ensure billing accuracy. Researches billing discrepancies in usage, dwelling units, types of service, leaks, meter locations, stopped meters, impervious surface and proper service address; frequently interacts with internal and external customers.
  2. Serves as liaison between customers and City in identifying cause and possible solutions for high/low utility bills and billing discrepancies.
  3. Investigates removed, new, stolen, and wrong meter numbers and other problems reported that may affect customer billing.
  4. Prepares various daily and monthly reports as required. Files and logs inspections and related paperwork.
  5. Establishes new account numbers and locations for new services for routing purposes.
  6. Identifies and tracks companies on development with master meters. Read hydrant meters for billing purposes.
  7. Performs various duties to assist customer service including but not limited to restoring and disconnecting service, reading meters, impervious surface and responding to hazards.
  8. Coordinates with other departments and divisions in order to: gain access to meters; conduct extensive research to solve various complex meter problems and solve customer billing issues;
  9. Reads aerial maps, blue prints, and performs actual physical measuring of commercial properties to establish impervious surfaces for storm water billing.
  10. Verifies property control information on demolitions for accurate liening of property due to delinquent billing.
  11. Performs special projects related to utility billing and stormwater billing.
  12. May act as lead worker on special projects.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Ability to read meters and be able to locate them.
  • Knowledge of the service area’s geographic.
  • Knowledge of current departmental ordinances and rate resolutions.
  • Skills in reading and understanding maps and blue pints to analyze Storm Water properties and measuring impervious surfaces.
  • Skill in using personal computer and specialized software applications for customer account information update.
  • Skill in using common office machinery and equipment.
  • Skill in using mathematical computations.
  • Skill in both verbal and written communications.
  • Skill in following written and oral instructions.
  • Skills in customer relations, handling irate customers and problem solving.
  • Ability to establish and maintain effective working relationships with internal and external customers inside and outside the work group.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves considerable physical activity generally in an outdoor setting with exposure to insects, dogs, snakes and other hazards. There is frequent need to walk, sit, talk, hear, use hands and fingers, stoop, kneel, crouch, crawl and perform other similar actions during the course of the workday. Position requires more than an occasional need to lift or move heavy objects (up to 50 pounds). This position also requires the use of City vehicles on City business. Individuals must be physically capable of operating vehicle safely and have an acceptable driving history. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFCATION: High School diploma or GED and over two (2) years directly related experience, or any equivalent combination of training and experience. A valid Florida Driver’s license is required.

FLSA Code: NE
B/U: SEIU
Last revision date: October 2001
 
Overtime: Yes
 
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