Dispatch Operations Training Coordinator

  • 008626

SUMMARY: Under limited supervision, plans, develops, coordinates and implements training programs for the Dispatch Operations Section of the Police Department; administers and oversees training programs for department personnel to ensure compliance with federal, state and/or local regulations; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Performs training need analysis of units and individuals for the Dispatch Operations Division.
  2. Reviews all related technology and literature.
  3. Plans, develops and presents general or specialized training.
  4. Creates handbooks and manuals, overheads and visual aids for training sessions and presentations.
  5. Maintains database of training files for all Dispatch Operations employees.
  6. Assesses trainee progress and job performance directly and in concert with ECO trainers.
  7. Conducts Quality Assurance for Emergency Medical Complaints, which require pre-arrival instructions (e.g., CPR, shock treatment, bleeding control).
  8. Schedules and coordinates or conducts FCIC, Emergency Medical Dispatching and other certification and recertification training.
  9. Performs the duties of emergency communications operator or shift supervisor as required.
  10. Operates law enforcement computer equipment to access, obtain and relay information from national, state and local computer systems.
  11. Assists in the operation, testing and development of police communication systems.
  • Knowledge of Business English, grammar, punctuation and spelling.
  • Knowledge of electronics.
  • Knowledge of police communications protocols.
  • Knowledge of the principles and practices of police communications.
  • Knowledge of emergency and law enforcement communications hardware and software.
  • Knowledge of applicable federal, state and local laws, ordinances, statutes, regulations, rules, policies and procedures.
  • Knowledge of adult learning theory.
  • Knowledge of the principles, practices and procedures of development of training modules.
  • Skill in utilizing computer desktop publications to produce training manuals, handbooks, brochures and visual aids.
  • Skill in presenting a wide variety of training to diverse audiences.
  • Skill in oral and written communications.
  • Skill in scheduling and prioritizing manpower and projects.
  • Skill in file and records management.
  • Skill in operating and maintaining training equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves detailed concentration for long periods of time in a modified office environment. There is occasional need to lift objects weighing up to 25 pounds during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High School Diploma or GED and three (3) years ECO experience, or any equivalent combination of training and experience. Must be able to obtain Instructor rating for 911, TDD and FDLE/FCIC training, as a requirement of the position.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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