Emergency Communications Manager
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Develops and implements division’s goals and objectives; establishes schedules and methods; implements policies and procedures.
- Monitors quality of service provided to police, fire and citizens through reports, reviews and schedules.
- Ensures compliance with state and federal regulations.
- Acts as a liaison with other division, departments and outside agencies regarding service issues.
- Researches new technology and makes recommendations for new and updated technology.
- Prepares, monitors and reviews budget expenditures; coordinates revenue reimbursements.
- Provides guidance to and consult with assistant manager and supervisors regarding daily issues, and facilitates resolution of conflict and confrontation; handles grievances.
- Reviews performance reviews and disciplinary recommendations to ensure equitable application by supervisory staff.
- Secures acquisition of services through vendor contact, coordinates contracts from vendors through law department and other divisions and/or departments.
- Compiles data, analyzes results and makes recommendations.
- Updates and reviews emergency preparedness procedures and policies to improve process; and coordinates with other departments and outside agencies to stay current.
- Knowledge of management techniques, principles and practices.
- Knowledge of the rules and regulations governing emergency communications.
- Knowledge of budgeting techniques and methods.
- Knowledge of local area geography and street locations.
- Skill in verbal and written communication.
- Skill in scheduling and coordinating work activities of the communications operation.
- Skill in directing and supervising emergency communications work.
- Skill in preparing clear and concise documents.
- Skill in recognizing operating deficiencies and developing improved operating and emergency procedures.
- Skill in evaluating equipment, system and personnel performance, and making appropriate recommendations to increase operating efficiency.
- Ability to establish and maintain effective working relationships.
- Ability to communicate effectively, both orally and in writing.
MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Business Administration or related field and five (5) years experience with communications systems operations in a municipal communications or related facility, including three (3) years lead or supervisory experience, or any equivalent combination of training and experience. FCIC/NCIC operation and Emergency Medical Dispatcher certification is required.
Last Revision date: June 2001