Emergency Communications Manager

  • 308603

SUMMARY: Under general direction, manages the overall operation of the emergency communications center that provides police, fire and medical emergency and non-emergency dispatch service; identifies human resource needs for division including recruitment, training, motivation, evaluation and discipline; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Develops and implements division’s goals and objectives; establishes schedules and methods; implements policies and procedures.
  2. Monitors quality of service provided to police, fire and citizens through reports, reviews and schedules.
  3. Ensures compliance with state and federal regulations.
  4. Acts as a liaison with other division, departments and outside agencies regarding service issues.
  5. Researches new technology and makes recommendations for new and updated technology.
  6. Prepares, monitors and reviews budget expenditures; coordinates revenue reimbursements.
  7. Provides guidance to and consult with assistant manager and supervisors regarding daily issues, and facilitates resolution of conflict and confrontation; handles grievances.
  8. Reviews performance reviews and disciplinary recommendations to ensure equitable application by supervisory staff.
  9. Secures acquisition of services through vendor contact, coordinates contracts from vendors through law department and other divisions and/or departments.
  10. Compiles data, analyzes results and makes recommendations.
  11. Updates and reviews emergency preparedness procedures and policies to improve process; and coordinates with other departments and outside agencies to stay current.
  • Knowledge of management techniques, principles and practices.
  • Knowledge of the rules and regulations governing emergency communications.
  • Knowledge of budgeting techniques and methods.
  • Knowledge of local area geography and street locations.
  • Skill in verbal and written communication.
  • Skill in scheduling and coordinating work activities of the communications operation.
  • Skill in directing and supervising emergency communications work.
  • Skill in preparing clear and concise documents.
  • Skill in recognizing operating deficiencies and developing improved operating and emergency procedures.
  • Skill in evaluating equipment, system and personnel performance, and making appropriate recommendations to increase operating efficiency.
  • Ability to establish and maintain effective working relationships.
  • Ability to communicate effectively, both orally and in writing.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate work generally in an office setting. There is frequent need to sit, talk or hear, use hands to finger, handle or feel and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Business Administration or related field and five (5) years experience with communications systems operations in a municipal communications or related facility, including three (3) years lead or supervisory experience, or any equivalent combination of training and experience. FCIC/NCIC operation and Emergency Medical Dispatcher certification is required.

FLSA Code: E
Last Revision date: June 2001
Overtime: No
← Back