Emergency Communications Shift Supervisor

  • 008625

SUMMARY: Under limited supervision, oversees and supervises assigned shift, oversees and assists with phone complaints, public complaints, radio activity and computer functions; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Organizes, supervises and coordinates all communications operations on an assigned shift.
  2. Monitors the operation of all communications system equipment including Fire, Police, medical emergency, general services and utilities radiotelephone, 911 emergency telephones, and remote site security, status and telemetry systems.
  3. Reviews operating and special emergency procedures and manuals and recommends changes as needed.
  4. Develops and maintains statistical data and prepares written reports.
  5. Trains, assigns, supervises, and evaluates communications personnel.
  6. Provides assistance and acts as liaison with personnel of other City departments and outside agencies; alerts and briefs officials on public service emergency situations of major impact.
  7. Conducts test of equipment and system operation and notify technicians of equipment failures and malfunctions.
  8. Researches, investigates, and follows up on citizen and interdepartmental complaints regarding dispatch operations.
  9. Appraises supervisor of on-going incidents and investigations and advises of potentially serious situations.
  10. Performs general clerical duties, such as typing, filing, and ordering supplies as needed.
  11. Operates law enforcement computer equipment to access, obtains and relays information from national, state or local computer systems.
  • Knowledge of the State and Federal Communication Commission rules and regulations, other laws, policies, procedures, regulations and field problems involved in communicating messages, dispatching, and controlling vehicles when resolving routine and emergency field situations.
  • Knowledge of the operation and care of communications equipment including radiotelephone, 911 emergency response, alarm and telemetry systems.
  • Knowledge of local area geography and street locations.
  • Knowledge of department rules and regulations.
  • Knowledge of basic electronics.
  • Knowledge of Business English, grammar, punctuation and spelling.
  • Knowledge of the criminal justice system.
  • Knowledge of supervision principles and practices.
  • Skill in the operation of all City communications facility systems and equipment.
  • Skill in scheduling and coordinating work activities of the communications operation.
  • Skill in responding quickly and effectively to a variety of emergency situations.
  • Skill in remembering numerous details and recalling essential information quickly.
  • Skill in preparing clear and concise written reports, procedures, instructions and statistical data.
  • Skill in recognizing operating deficiencies and developing improved operating and emergency procedures.
  • Skill in evaluating equipment, system and personnel performance, and making appropriate recommendations to increase operating efficiency.
  • Ability to adapt easily to varied working hours and working effectively under stressful emergency situations.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to establish and maintain effective working relationships with associate personnel, personnel of other departments, outside agencies and the general public.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate work generally in an office setting. There is frequent need to sit, talk or hear, use hands to finger, handle or feel and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High School Diploma or GED and three (3) years emergency dispatch experience, or any equivalent combination of training and experience. This position requires FCIC/NCIC operation, Emergency Medical Dispatcher, CPR and 911-TDD certifications.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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