Family Services Coordinator

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SUMMARY: Under general supervision, counsels and provides technical assistance for those in need of food, clothing, employment and/or housing, conducts seminars and workshops and may also investigate complaints; may perform related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Participates in community outreach programs; provides counseling and technical assistance to individuals and/or families in need of food, clothing and/or shelter by informing and/or referring them to the appropriate social service agencies; may provide transportation for the elderly as needed and assist with finding emergency housing as needed.
  2. Answers questions from the public regarding landlord/tenant problems, late rental payments, etc. utilizing knowledge of applicable federal, state and local regulations.
  3. Conducts housing workshops, job fairs, and various other community based public relations programs.
  4. Participates in the dissemination of brochures and related promotional materials.
  5. Participates in the establishment and organization of neighborhood/tenant associations.
  6. Serves as City’s liaison with the minority community to develop and maintain a positive relationship with citizens; visits community centers and distributes materials relating to the outreach office.
  7. Keeps abreast on current developments in housing and related laws by attending annual training seminars and/or conferences.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of investigative techniques and the ability to make valid conclusions and recommendations based on findings.
  • Ability to interpret laws and regulations in area of assignment.
  • Ability to coordinate various activities in an efficient and effective manner.
  • Ability to communicate effectively both orally and in writing.
  • Ability to analyze and interpret factual data necessary to render opinions.
  • Ability to establish and maintain effective working relationships with citizen groups and the general public.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Work involves detailed concentration for long periods of time in a modified office environment. Occasional need for light lifting. This position may require the use of City vehicles on City business. Individuals must be physically capable of operating the vehicles safely and have an acceptable driving record. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing..

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Sociology, Public Relations, Public Administration or related field, and two (2) years experience in developing and administering social programs, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

FLSA Code: Exempt
B/U: None
March 2003
 
Overtime: No
 
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