Fleet Service Writer
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Writes work and repair orders, reviews mechanics notes, and verifies parts charges, closes and files work orders.
- Reorders fuel and bulk lubricants.
- Issues fuel cards and keys for equipment and personnel.
- Issues purchase order numbers and collates and files work orders.
- Generates maintenance reports and sends out to all City departments and shop supervisor.
- Answers telephone, responds to inquiries or directs to appropriate personnel.
- Updates vehicle mileage for automatic fueling system.
- Knowledge of basic equipment diagnostic methods and practices.
- Knowledge of file maintenance and record keeping practices and procedures.
- Knowledge of basic computer hardware and software usage.
- Knowledge of customer service practices and procedures.
- Skill in utilizing written and verbal communication in preparing work orders and reports.
- Skill in accurately and efficiently utilizing computer programs and databases related to tracking mileage, fuel consumption, and equipment maintenance requirements.
- Skill in effectively handling multiple tasks simultaneously.
- Skill in following written and verbal directions.
- Skill in utilizing customer service techniques when responding to inquiries and complaints.
- Skill in establishing and maintaining effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: High School Diploma or GED and one (1) year of service writing or general automotive diagnostic experience, or any equivalent combination of training and experience. A valid Florida driver’s license is required.
Last revision date: October 2001