Fleet Service Writer

  • 005344

SUMMARY: Under close supervision, prepares, checks, closes out and files service orders for equipment repair or maintenance; orders fuels and lubricants, and maintains fuel system; Performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
  1. Writes work and repair orders, reviews mechanics notes, and verifies parts charges, closes and files work orders.
  2. Reorders fuel and bulk lubricants.
  3. Issues fuel cards and keys for equipment and personnel.
  4. Issues purchase order numbers and collates and files work orders.
  5. Generates maintenance reports and sends out to all City departments and shop supervisor.
  6. Answers telephone, responds to inquiries or directs to appropriate personnel.
  7. Updates vehicle mileage for automatic fueling system.
  • Knowledge of basic equipment diagnostic methods and practices.
  • Knowledge of file maintenance and record keeping practices and procedures.
  • Knowledge of basic computer hardware and software usage.
  • Knowledge of customer service practices and procedures.
  • Skill in utilizing written and verbal communication in preparing work orders and reports.
  • Skill in accurately and efficiently utilizing computer programs and databases related to tracking mileage, fuel consumption, and equipment maintenance requirements.
  • Skill in effectively handling multiple tasks simultaneously.
  • Skill in following written and verbal directions.
  • Skill in utilizing customer service techniques when responding to inquiries and complaints.
  • Skill in establishing and maintaining effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves light work in a maintenance and repair facility with exposure to toxic chemicals, fumes, and mechanical equipment. There is frequent need to stand, stoop, walk, sit, climb, lift light objects (up to 10 pounds) and perform similar other actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High School Diploma or GED and one (1) year of service writing or general automotive diagnostic experience, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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