Library Services Clerk

  • 001745

SUMMARY: Under direct supervision, provides customer service at the library; maintains library materials in respective areas, and provides timely and accurate information to the public; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined by the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBLITIES: (Which are not in hierarchical order)
  1. Waits on customers at checkout desk, issues library cards, checks items in and out, renews items, and accepts payments for overdue items.
  2. Places and removes hold on items for patrons.
  3. Processes overdue notices.
  4. Updates and maintains patron records.
  5. Reconciles cash report.
  6. Shelves video and audiotapes and CD’s.
  7. Checks materials to patrons; assists patrons with requests for special materials; issues library cards and updates patron records.
  8. Inputs and updates main library records.
  • Knowledge of the various tastes, wants and preferences of patron groups.
  • Knowledge of manual and automated filing systems.
  • Knowledge of automated library systems.
  • Knowledge of the physical layout of the library.
  • Knowledge of the Dewey Decimal System.
  • Knowledge of print and electronic information resources.
  • Knowledge of the proper methods used to shelve library books, magazines, and periodicals.
  • Skill in utilizing computer databases to research, maintain, and update records and files.
  • Skill in providing customers services to library patrons.
  • Skill in safely receiving, retrieving, and re-shelving books, resource materials, and audiovisual equipment.
  • Skill in the operation of standard office equipment.
  • Ability to communicate effectively, both orally and in writing.
  • Ability to follow oral and written instructions.
  • Ability to establish and maintain cooperative work relationships with those contacted in the course of the work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves light to moderate work in an office setting. There is frequent need to stand, stoop, walk, sit, lift heavy objects (up to 50 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High school diploma or GED, and six (6) months clerical and/or customer service experience, or any equivalent combination of training and experience. Some positions may require possession of a valid Florida driver’s license and/or commercial driver’s license, Class B.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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