ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Receives telephone, written, and in person inquiries regarding City services, citizen complaints and urgent needs, refers inquiry, service need or complaint to proper channels and tracks follow-up responses.
- Provides administrative support to the Mayor.
- Coordinates the Mayor’s schedule and keeps the Mayor’s calendar.
- Composes, types and edits a variety of correspondence.
- Answers questions from, or provides information to, the general public, outside businesses, and agencies.
- Attends commission meetings, public hearings, community meetings, and other public meetings and events as requested by the Mayor.
- Receives and screens telephone calls and visitors to Mayor’s office.
- Records and attempts to resolve complaints from the public.
- Establishes and maintains files for the Mayor and boards and committees.
- Coordinates special functions and events within Mayor’s office.
- Makes reservations and travel arrangements for meetings, seminars, and conventions.
- Assists with other duties in the Mayor’s office as needed.
- May supervise clerical support staff or other Mayor’s Aide.
- Performs other related duties as assigned.
- Knowledge of the mission, goals and objectives of the Mayor’s Response Team.
- Knowledge of the various departments in the City and their primary focus.
- Knowledge of proper Business English, grammar, punctuation and spelling.
- Knowledge of standard office practices and procedures.
- Knowledge of bookkeeping practices and procedures.
- Skill in customer relations and in responding to and resolving complaints.
- Skill in using computer and word processing application software.
- Skill in using common office machinery and equipment.
- Ability to communicate effectively both orally and in writing, including good telephone etiquette.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: High School diploma or GED and five (5) years of office experience involving extensive public contact, or any equivalent combination of training and experience. A valid Florida driver’s license is required.
Last revision date: October 2001