Neighborhood Liaison

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SUMMARY: Under limited supervision performs work developing, promoting and administering neighborhood outreach programs; functions as liaison between City Departments and the neighborhoods and/or citizens; addresses and identifies solutions to the concerns, problems and issues raised by neighborhood associations and/or City residents; may perform related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Serves as City representative in assigned neighborhoods, working with neighborhood leadership and residents to promote livable neighborhoods and to establish and maintain a positive relationship with the neighborhoods and City residents.
  2. Plans, promotes, administers neighborhood outreach programs and services designed to maintain the quality of life in the City neighborhoods.
  3. Conducts community needs analysis by conducting door to door surveys, sending out questionnaires, analyzing surveys/questionnaire results and assessing impact on the neighborhood, facilitating informational meetings with residents, etc.
  4. Answers questions from neighborhood associations and City residents regarding issues, concerns, and problems impacting neighborhoods, specific streets, or an individual property.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of the geographical area and demographics of assigned neighborhoods.
  • Knowledge of community resources in the public and private sectors.
  • Knowledge of City and departmental policies and procedures.
  • Knowledge of standard business office machines, practices and procedures.
  • Knowledge and skills using computerized systems and related software.
  • Skills in public speaking, including making presentations, conducting workshops and presenting ideas and issues clearly and concisely orally and in writing.
  • Skills in analyzing written and verbal information.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Work involves sedentary to light work in an office setting. There is frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High school diploma or GED and three (3) years related working experience in government and/or community organizing, or any equivalent combination of training and experience. Skilled in using computerized systems and related software a must. Associate’s degree from an accredited college or university with a major in Business Administration or related field, preferred. A valid Florida driver’s license is required.

FLSA Code: N/E
B/U: None
Last revision date: January 2005
 
Overtime: Yes
 
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