ESSENTIAL FUNCTIONS:(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics). This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.DUTIES AND RESPONSIBILITIES:(which are not in any hierarchical order)
- Sets work priorities, supervises, motivates and evaluates the work of assigned staff.
- Evaluates workloads, assignments, and resolves interpersonal conflicts among staff.
- Trains staff in proper procedures, processes and customer service principles.
- Evaluates and assigns complaints received from citizens to appropriate party for investigation.
- Prepares reports summarizing business operations within the office.
- Meets with business representatives, citizens or other department representatives to discuss fees, services, procedures, and to resolve issues.
- Reviews office procedures and work processes; recommends changes in procedures and processes to improve customer service and operational efficiency.
- Resolves issues between citizens and assigned staff.
- Interprets City resolutions, regulations and codes for employees and the general public.
- May perform a variety of routine and complex secretarial duties.
- Knowledge of principles and practices of effective supervision.
- Knowledge of Florida state laws, City regulations and codes governing the area of responsibility.
- Knowledge of math principles.
- Knowledge of workload management.
- Knowledge of the basic responsibilities of City departments.
- Skill in using general office equipment such as telephone, fax, printers, copiers, computers and software applications including word processing and spreadsheets.
- Skill in listening to issues and complaints and being able to reach sound conclusions.
- Skill in using the tools and equipment associated with the trade or industry within assigned area of responsibility.
- Skill in resolving customer complaints.
- Skill in preparing clear and concise reports, memoranda, and correspondence.
- Skill in dealing effectively with the general public.
- Ability to communicate effectively with others both orally and in writing.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: High School diploma or GED and three (3) years general secretarial or administrative experience including one (1) year in a supervisory capacity, or any equivalent combination of training and experience. A valid Florida driver’s license is required.
Last revision date: October 2002