Parking Account Representative

  • 008105

SUMMARY: Under close supervision, this position provides constant customer support, activates, updates, and closes accounts; maintains database for customer accounts records; receives payments from mail and walk-in customers, records incoming revenue for the City for parking tickets, meter rentals, and parking permits; may perform related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the American with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of the class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Opens, maintains, and closes parking customer accounts, both individual and commercial accounts.
  2. Assists customers in resolving any issues with their accounts in person and/or by phone. Researches information as required.
  3. Assists walk-in customers with any account inquiries and provides information to visitors.
  4. Responds to telephone inquiries and complaints.
  5. Receives payments for parking citations and fines, monthly parking rentals, meter rentals, etc.
  6. Issues parking and meter cards.
  7. Balances cash register, prepares daily deposits, official receipts and other related documents.
  8. Enters data for billing and collection, court appearances, citations, and refunds.
  9. Generates, completes, and maintains information for appropriate customer service records retention. Maintains files and records.
  10. Oversees citation billing and monthly billing.
  • Knowledge and skills in using effective customer service practices.
  • Knowledge of bookkeeping or basic accounting methods.
  • Knowledge of payment processing and receipt processing procedures.
  • Skill in using computer and specialized software applications for customer accounts.
  • Skill in using common office machinery and equipment.
  • Skill in using mathematical computations used in accounting.
  • Skill in both verbal and written communications.
  • Skill in following written and oral instructions.
  • Ability to establish and maintain effective working relationships with internal and external customers, inside and outside the work group.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves sedentary to light work in an office setting. There is frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds) and perform other similar actions during the course of the workday. The city of West Palm Beach promotes a drug/free work environment through the use of mandatory pro-employment drug testing.

MINIMUM QUALIFCATION: High School diploma or GED and 2 years customer service experience in a related field, or any equivalent combination of training and experience.

FLSA Code: NE B/U: SEIU Last Revised date:: May 2004
Overtime: Yes
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