Personal Computer Technician
ESSENTIAL FUNCTIONS:(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Installs, configures, upgrades, maintains and troubleshoots end user computers and peripherals.
- Responds to inquiries instruct end users on site or over the telephone in the safe and efficient use of their computers and programs.
- Maintains notes and logs on computer assistance provided, computer settings, and computer asset inventory database.
- Installs connectivity to network and/or relocates existing cabling to accommodate end user’s relocation within various departments.
- Troubleshoots hardware and arranges replacement parts from approved vendors or manufacturers.
- Configures personal computers for new employees.
- Assists in or provides user requests for special operations or reports.
- Assists Network Administrator in managing and maintaining a network of microcomputers including security and access.
- Performs needed assessments with end users and administration with regard to personal computer applications and development.
- Knowledge of City, federal and state laws, rules and regulations related to telecommunications and computer information services.
- Knowledge of installation, maintenance, troubleshooting and repair of a variety of end user and network computer operating systems.
- Knowledge of software installation, set up, configuration specific to needs of end user.
- Knowledge of networking protocols and procedures.
- Knowledge of basic general office systems that interface with peripheral computer equipment.
- Skill in accurately entering programming and configuration data to meet the needs of the department and end user.
- Skill in responding to telephone or on site inquiries related to computer and software problems
- Skill in diagnosing and correcting user computer problems.
- Skill in utilizing customer service techniques when responding to inquiries and complaints.
- Skill in utilizing a wide variety of computer software and databases to retrieve information and statistics.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Associate’s degree from an accredited technical school or college with a major in Computer Science or Programming, and two (2) years of related experience, or any equivalent combination of training and experience. A valid Florida driver’s license and computer certification specific to area of assignment are required.
Last Revision Date: October 2001