ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Greets the public; answers, screens, directs or refers incoming calls, mail and visitors.
- Logs, routes to appropriate authority or handles citizen complaints.
- Screens and schedules appointments.
- Composes, types, transcribes, and edits a variety of correspondence, reports, memoranda, and other material from written draft or dictation.
- May transcribe minutes and dictation requiring the understanding of complex terminology.
- Plans, schedules, composes agenda, attends and takes minutes of committee meetings, hearings and conferences.
- Maintains inventories and orders office supplies and materials.
- Prepares Purchase Orders.
- Prepares and records liens and satisfactions.
- Prepares budgetary information and spreadsheets.
- Sets up and maintains manual and automated filing systems.
- Processes a variety of human resources documents including hiring requisitions, appraisals, promotions, attendance records and payroll input forms.
- Knowledge of the City’s governmental organization, policies and procedures.
- Knowledge of general office procedures, methods and equipment.
- Knowledge of public relations/customer service principles, practices and techniques.
- Knowledge of a variety of computer software, including word-processing, spreadsheet, and presentation applications.
- Knowledge of basic accounting or business practices and methods.
- Skill in typing, word-processing and dictation.
- Skill in operating a variety of office equipment, including personal computers, telephones, calculators, computer terminals, dictaphone, and typewriters.
- Skill in preparing and maintaining accurate records, reports, and files.
- Skill in handling and prioritizing multiple projects.
- Skill in coordinating calendars, appointments, room assignments, etc.
- Skill in understanding and following oral and written directions.
- Skill in utilizing public relations techniques in responding to inquiries and complaints.
- Ability to establish cooperative work relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: High School diploma or GED and three (3) years of clerical or office experience, or any equivalent combination of training and experience. Some positions may require: A valid Florida driver’s license; State of Florida Notary Public.
Last revision date: October 2001