ESSENTIAL FUNCTIONS:(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Designs, develops, tests, implements, trains and supports end users of Management Information Systems (MIS).
- Provides technical and analytical support for application modules utilized by a department or division.
- Trains trainers or users on computer applications.
- Ensures continual network, workstation, software, printer and online integrity.
- Performs system security functions.
- Develops, analyzes, and distributes reports from division or department as requested.
- Installs, upgrades, maintains, troubleshoots and repairs computer software applications, hardware and peripherals.
- Responds to inquiries, instructs end users on site or over the telephone in the safe and efficient use of their computers and programs.
- Maintains notes and logs on computer assistance provided; computer settings, and computer asset inventory database.
- Installs connectivity to networks and/or relocates existing cabling to accommodate end user’s relocation within various departments.
- Troubleshoots hardware and arranges replacement parts from approve vendors and manufacturers.
- Configures personal computers for new employees.
- Assists in or provides user requests for special operations or reports.
- Knowledge of MIS requirements, implementation, and internal control practices and procedures.
- Knowledge of standard computer hardware and software equipment and applications utilized by municipal entities.
- Knowledge of systems analysis, design and programming principles and practices.
- Skill in managing multiple projects.
- Skill in utilizing written and verbal communication in the development of reports and training presentations.
- Skill in troubleshooting and resolving technical problems related to multi-platform network or computer software issues.
- Skill in utilizing customer service and public relations techniques in responding to inquiries and complaints.
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Computer Science, Math, Business Administration, or related field and four (4) years of related experience, or any equivalent combination of training and experience. A valid Florida’s driver’s license is required.
Last Revision date: October 2001