Telecommunications Technician

  • 008630

SUMMARY: Under limited supervision, assists in the installation, troubleshooting, maintenance and repair of telephone equipment and wiring; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Assists customers in purchasing telephone and related equipment by reviewing plans, layouts, and service requirements; researches prices and sources; orders or assists the customer in ordering; and reviews, tests and inspects the system following installation; trains customers in system usage.
  2. Troubleshoots and corrects problems involving cabling, connection or software.
  3. Installs support software on telephone systems.
  4. Installs, connects and tests voice, data and fiber-optic wiring and support equipment.
  • Knowledge of communications engineering.
  • Knowledge of the installation, repair and maintenance of telecommunications equipment and wiring.
  • Knowledge of common hand and power tools.
  • Knowledge of occupational hazards and safety precautions.
  • Skill in following oral and written instructions.
  • Skill in following safety practices and recognizing hazards.
  • Skill in using hand and power tools.
  • Ability to read engineering drawings or blueprints.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate to heavy work in all types of weather. There is frequent need to stand, stoop, walk, lift heavy objects (up to 50 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High School Diploma or GED and three (3) years experience in troubleshooting, maintenance and repair of telecommunications systems, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

FLSA Code: Non Exempt
Last revision date: October 2001
Overtime: Yes
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