Teleserver

  • 008323
    37

     
SUMMARY: Under direct supervision, assists police officers and detectives with non-priority police calls, completes police report forms and other necessary paperwork; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Gathers information from victims by telephone or in person for completion of reports.
  2. Determines if matters are criminal or civil and refers the public to appropriate departments.
  3. Completes police report forms including incident, supplement, persons and evidence in accordance with applicable policies and procedures.
  4. Transfers oral statements from victims and witnesses into written form, which is clear, concise and accurate.
  5. Provides information to public regarding resources available to victims of crimes.
  6. Intercepts, monitors and dispatches police response calls.
  7. Keeps up to date with applicable laws and policies and procedures.
  8. Attends daily briefings.
  9. Prepares periodic and ad hoc reports as required.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Knowledge of local, state and federal regulations affecting work.
  • Knowledge of rules of evidence.
  • Knowledge of departmental policies and procedures.
  • Skill in both verbal and written communication.
  • Skill in handling stressful situations with tact and courtesy.
  • Skill in operating standard office equipment including a personal computer and related software.
  • Ability to establish and maintain effective working relationships.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves light work generally in an office setting. There is frequent need to sit, talk or hear, use hands to finger, handle or feel and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: High School Diploma or GED and two (2) years police communications or police records experience, or any equivalent combination of training and experience.

FLSA Code: Non Exempt
B/U: SEIU
Last revision date: October 2001
 
Overtime: Yes
 
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