ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Gathers information from victims by telephone or in person for completion of reports.
- Determines if matters are criminal or civil and refers the public to appropriate departments.
- Completes police report forms including incident, supplement, persons and evidence in accordance with applicable policies and procedures.
- Transfers oral statements from victims and witnesses into written form, which is clear, concise and accurate.
- Provides information to public regarding resources available to victims of crimes.
- Intercepts, monitors and dispatches police response calls.
- Keeps up to date with applicable laws and policies and procedures.
- Attends daily briefings.
- Prepares periodic and ad hoc reports as required.
- Knowledge of local, state and federal regulations affecting work.
- Knowledge of rules of evidence.
- Knowledge of departmental policies and procedures.
- Skill in both verbal and written communication.
- Skill in handling stressful situations with tact and courtesy.
- Skill in operating standard office equipment including a personal computer and related software.
- Ability to establish and maintain effective working relationships.
MINIMUM QUALIFICATIONS: High School Diploma or GED and two (2) years police communications or police records experience, or any equivalent combination of training and experience.
Last revision date: October 2001