Utilities Dispatch Operations Leader

  • 009130

SUMMARY: Under limited supervision, assists the Utilities Dispatch Supervisor with the daily operations and working activities of the Central Operations Center. Performs duties in utilities dispatch involving reception and transmission of radio and telephone calls to and from public utilities employees in the field, and activation of emergency repair crews; may perform related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Supervises the daily operations and work activities of the Utilities Dispatch Operators. Checks paperwork and makes corrections as needed.
  2. Interviews, trains, motivates, assigns and evaluates work, and recommends disciplinary action according to established City procedures. Provides input on performance appraisals.
  3. Assists with the administration of various computer systems such as: EM2000, Computer Aided Dispatch, Dictaphone Digital Recording System, Teletrac AVL System, Storm Sentry System, and Dialogic Communicator R911.
  4. Assists with radio inventory/tracking for the Public Utilities Department and Parks Maintenance Division.
  5. Using radio and telephone equipment, dispatches public works field personnel, including emergency repair crews as requested by public works supervisors, the public or other city of West Palm Beach departments.
  6. Answers radio and telephone calls for service and information.
  7. Monitors computer telemetry systems and operates pumping systems as needed. Monitors security at various locations.
  8. Monitors weather and advises crew of storms or other weather conditions.
  9. Maintains knowledge of health department regulations pertaining to sewage spills for boil water notification.
  10. Attends job related training courses to improve and/or enhance job performance, including training to effectively handle after-hours customer service functions.
  11. Observes standard operating procedures and safety practices.
  12. On call as essential personnel for any emergencies or needs of the City.
  • Knowledge of utilities dispatch computer operations.
  • Knowledge of City boundaries and street locations.
  • Knowledge of two way radio operations and radio ten signals.
  • Knowledge of the basic capabilities and functions of word processing application software.
  • Knowledge of supervisory methods and techniques.
  • Knowledge of personnel principles and practices.
  • Skill in supervising, evaluating, training and motivating employees.
  • Skills in record keeping.
  • Skill in monitoring communications, telemetry and weather equipment.
  • Skill in working effectively under stressful situations.
  • Skill in using general office equipment such as telephone, fax, duplicating machines, copiers, and computers.
  • Skill in working independently or in a team atmosphere.
  • Ability to communicate effectively orally and in writing.
  • Ability to establish and maintain effective working relationships with supervisors, peers, employees, and members of the general public.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Work involves detailed concentration for long periods of time in a modified office environment. There is frequent need to sit, talk or hear, use hands to finger and type, close and color vision required during the course of the workday. There may be occasional need for light lifting. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing. This position may also require the use of City vehicles on City business. Individuals must be physically capable of operating the vehicles safely and have an acceptable driving record.

MINIMUM QUALIFICATIONS: High School diploma, or GED and two (2) years dispatch experience; including the use of computer dispatch monitoring software and including one (1) year lead work or supervisor experience, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

FLSA Code: Non Exempt
Last revision date: September 2002
Overtime: Yes
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