Utilities Dispatch Operations Leader
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Supervises the daily operations and work activities of the Utilities Dispatch Operators. Checks paperwork and makes corrections as needed.
- Interviews, trains, motivates, assigns and evaluates work, and recommends disciplinary action according to established City procedures. Provides input on performance appraisals.
- Assists with the administration of various computer systems such as: EM2000, Computer Aided Dispatch, Dictaphone Digital Recording System, Teletrac AVL System, Storm Sentry System, and Dialogic Communicator R911.
- Assists with radio inventory/tracking for the Public Utilities Department and Parks Maintenance Division.
- Using radio and telephone equipment, dispatches public works field personnel, including emergency repair crews as requested by public works supervisors, the public or other city of West Palm Beach departments.
- Answers radio and telephone calls for service and information.
- Monitors computer telemetry systems and operates pumping systems as needed. Monitors security at various locations.
- Monitors weather and advises crew of storms or other weather conditions.
- Maintains knowledge of health department regulations pertaining to sewage spills for boil water notification.
- Attends job related training courses to improve and/or enhance job performance, including training to effectively handle after-hours customer service functions.
- Observes standard operating procedures and safety practices.
- On call as essential personnel for any emergencies or needs of the City.
- Knowledge of utilities dispatch computer operations.
- Knowledge of City boundaries and street locations.
- Knowledge of two way radio operations and radio ten signals.
- Knowledge of the basic capabilities and functions of word processing application software.
- Knowledge of supervisory methods and techniques.
- Knowledge of personnel principles and practices.
- Skill in supervising, evaluating, training and motivating employees.
- Skills in record keeping.
- Skill in monitoring communications, telemetry and weather equipment.
- Skill in working effectively under stressful situations.
- Skill in using general office equipment such as telephone, fax, duplicating machines, copiers, and computers.
- Skill in working independently or in a team atmosphere.
- Ability to communicate effectively orally and in writing.
- Ability to establish and maintain effective working relationships with supervisors, peers, employees, and members of the general public.
MINIMUM QUALIFICATIONS: High School diploma, or GED and two (2) years dispatch experience; including the use of computer dispatch monitoring software and including one (1) year lead work or supervisor experience, or any equivalent combination of training and experience. A valid Florida driver’s license is required.
Last revision date: September 2002