Utilities Dispatcher

  • 009138

SUMMARY: Under limited supervision, receives and transmits radio and telephone calls to and from a variety of public works employees in the field, activates emergency repair crews; and assigns work orders as needed; and performs related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Using radio and telephone equipment, dispatches public works field personnel, including emergency repair crews as requested by public works supervisors, the public or other City of West Palm Beach departments.
  2. Answers telephones, asks relevant questions and directs phone calls to other departments or agencies.
  3. Monitors and logs all communications, enters information on forms and computer equipment, and prepares reports as needed.
  4. Monitors computer telemetry systems, security systems, nature center’s security system, and alerts response personnel to alarms.
  5. Responds to after-hours customer service inquires and coordinates service response with appropriate division.
  6. Assigns work orders to field personnel, and provides assistance in locating underground utilities on systems maps.
  7. Monitors weather and advise crew of storms or other weather conditions.
  8. Maintains knowledge of health department regulations pertaining to sewage spills for boil water notification.
  9. Attends job related training courses to improve and/or enhance job performance, including training to effectively handle after-hours customer service functions.
  10. Observes standard operating procedures and safety practices.
  • Knowledge of utilities operations and computer capability.
  • Knowledge of City boundaries and street locations.
  • Knowledge of two way radio operations, radio ten signals and various.
  • Knowledge of the basic capabilities and functions of word processing application software.
  • Skills in record keeping.
  • Skill in monitoring communications, telemetry and weather equipment.
  • Skill in working effectively under stressful situations.
  • Skill in recording information accurately.
  • Skill in using general office equipment such as telephone, fax, duplicating machines, copiers and computers.
  • Skill in working independently or in a team atmosphere.
  • Ability to communicate effectively orally and in writing.
  • Ability to establish and maintain effective working relationships with supervisors, peers, employees, and members of the general public.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves detailed concentration for long periods of time in a modified office environment. There is a frequent need to sit, talk or hear, use hands to finger or type, close and color vision require during the course of the workday. There may be occasional need for light lifting. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing. This position may also require the use of City vehicles on City business. Individuals must be physically capable of operating the vehicles safely and have an acceptable driving record.

MINIMUM QUALIFICATIONS: High School diploma, or GED and six (6) months customer service experience, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

Last revision date: October 2001
Overtime: Yes
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