Utility Billing Clerk

  • 001940

SUMMARY: Under close supervision, provides accurate utility billing information; processes and maintains accounting transactions; receives, completes and maintains records of maintenance and inspections work orders; accesses utility billing paperwork and mainframe computer database for customer billing records; performs other related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the American with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of the class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Enters financial debits and credit data into appropriate Finance and specialized utility computer systems.
  2. Interacts with internal and external customers mainly for the exchange of information.
  3. Analyze various financial billing summaries and reports; receives, analyzes, processes, and posts detailed accounts receivable transactions.
  4. Generates, receives, completes and maintains file for customer service, maintenance, and inspection work orders necessary to update and correct the mainframe database for utility customer billing.
  5. Balances daily cash report with the City’s general ledger and prepares reports. Executes lien procedure according to Ordinances.
  6. Processes paperwork and computer work necessary to close customer utility accounts, correct bills and generate final bills and customer refunds.
  7. Performs file maintenance of all utility billing financial documents and record retention.
  8. Researches, gathers and posts information and writes monthly reports for management related to accounting information.
  9. Maintains customer files for active and inactive customer deposit receipts.
  • Knowledge of effective governmental bookkeeping practices and procedure.
  • Knowledge of principles and techniques of general ledger bookkeeping.
  • Knowledge of effective accounting practices.
  • Skills in reading maps to analyze storm water properties and measuring impervious surfaces.
  • Skill in using personal computer and specialized software applications for customer account information update.
  • Skill in using common office machinery and equipment.
  • Skill in using mathematical computations used in accounting.
  • Skill in both verbal and written communications.
  • Skill in following written and oral instructions.
  • Ability to establish and maintain effective working relationships with those contacted in the course of the work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves sedentary to light work in an office setting. There is frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/free work environment through the use of mandatory pro-employment drug testing.

MINIMUM QUALIFCATION: High School diploma or GED and two (2) years experience in bookkeeping, accounting or related field, or any equivalent combination of training and experience. A valid Florida driver’s license is required.

Last revision date: October 2001
Overtime: Yes
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