Valet Ramp Leader

  • 005535

SUMMARY: Under limited supervision acts as City’s representative at valet sites to oversee valet operations to ensure that complaints, disagreements or misunderstanding are resolved adequately, and that established guidelines are followed for cash, key and vehicle handling; may perform other duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Supervises the quality of work of all valet employees to ensure the employees are in proper uniform, with current driver’s licenses and that tasks are performed efficiently, effectively and professionally.
  2. Responds to citizens’ inquiries about the valet service and the City.
  3. Resolves complaints and misunderstandings.
  4. Ensures proper parking, security, cash control and key handling is being followed.
  5. Supervises special event functions, as they relate to the parking operation.
  6. Monitors maintenance of valet areas and equipment.
  7. Makes recommendations for hours of operation and location of stands.
  • Knowledge of cash handling and customer service.
  • Ability to communicate effectively both orally and in writing.
  • Knowledge of valet operation procedures.
  • Knowledge of City’s policies and procedures.
  • Knowledge of City’s streets, historical sites and landmarks.
  • Ability to respond quickly to emergencies and to make good decisions using common sense and established procedures.
  • Ability to establish and maintain effective working relationships with those contacted in the course of the work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate work in an outdoor setting. This position is subject to outdoor weather conditions and loud noise. There is frequent need to stand, walk, talk or hear, use hands to finger, handle or feel, climb or balance, stoop, kneel, crouch or crawl, reach with hands and arms, and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing. This position may also require the use of City vehicles on City business. Individuals must be physically capable of operating the vehicles safely and have an acceptable driving record.

MINIMUM QUALIFICATIONS: High school diploma or GED and one (1) year related experience. A valid Florida driver’s is required.

FLSA Code: N/E
Last Revision date: February 2002
Overtime: Yes
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