Victim and Elderly Services Coordinator

  • 101136

SUMMARY: Under general supervision, works as an advocate of victims of violent crimes and facilitates the participation of victims and family members in the judicial process of the criminal justice system; performs intermediate service in the field of elder crime prevention and education; provides support to elderly victims of violent crimes; assesses clients for support needs; refers clients to appropriate social agencies/service centers and follows up on victim’s well being; ensures that victim’s rights are protected; educates victims on community services and other resources at their disposal; may perform related duties as assigned. ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.) DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Assists victims or survivors of violent crimes by providing initial crisis intervention referrals to existing counseling programs or agencies.
  2. Performs crisis intervention by visiting crime scenes, homes, hospitals, and funerals to provide assistance to primary and secondary victims.
  3. Provides immediate support assistance to victims by contacting family members, doctors, counselors, etc.
  4. Assesses victim needs and refers them to the appropriate community resources/agencies. Makes sure that victim’s rights are protected by ensuring that victims receive the appropriate services and that they are treated with respect and compassion.
  5. Notifies victims of their legal rights.
  6. Follows up with victims to ensure the receipt of quality service and ascertain additional needs.
  7. Provides information and facilitates victims participation in the criminal justice system and documents impact.
  8. Provides education to the public, prepares and presents crime prevention presentation to senior civic groups, senior centers, mental health organizations, religious organizations, and private business. Coordinates workshops and seminars on violent crimes and victim’s rights.
  9. Educates the community on the responsibilities and procedures to file charges against persons who commit crimes against the elderly.
  10. Establishes and maintains a detailed and concise case management (database) system which includes record of follow up contacts and post-incident contacts with family members until all court proceedings are finalized.
  11. Prepares and maintains statistics and information.
  • Knowledge of elder citizen needs and services available and other community services available.
  • Knowledge of elder crime victim and other violent crime victims/perpetrator issues and practices.
  • Knowledge of organizations geared towards elder citizens and victims of violent crimes.
  • Skills in counseling.
  • Skills in establishing and maintaining a detailed and concise case management system, tracking and following up on cases from their inception through fraction closure.
  • Ability to arrange any medical or psychological examination or counseling for victims.
  • Ability to conduct seminars or workshops on violent crimes and victim’s rights.
  • Ability to establish and maintain effective working relationships with the general public.
  • Ability to prepare written reports.
  • Ability to relate well and provide compassion to the public.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:Work is performed both indoors and outdoors. Hand-eye coordination is necessary to operate a computer and other office equipment. While performing the duties of this job, the employee is frequently required to sit, stand, talk, use hand to finger, handle, feel, or operate objects. There is occasional need to reach and perform overhead lifting up to 10 pounds and other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Psychology, Social Work or related field, and three (3) years practical experience working as a victim advocate counselor in a local program or agency. A valid Florida driver’s license is required.

FLSA Code: Exempt
B/U: None
March 2003
Overtime: No
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