Victim Services Coordinator
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
- Review police reports to gather victim information.
- Respond to crime scenes with police officers / detectives to assist victims of crime.
- Contact victims (in person, as well as by telephone, mail, etc.) to provide services and referrals.
- Attend meetings with other victim advocates to share information and learn about local services.
- Attend hearings with victims and/or refer victims to social services.
- Act as a liaison between victims and service providers.
- Complete reports and statistics related to services provided and victims assisted.
- Coordinate and direct assigned volunteers with daily tasks.
- Attend training related to victim advocacy as needed and available.
- Knowledge of victim advocacy, crisis counseling, and/or community outreach
- Knowledge of project management and volunteer coordination
- Knowledge of crime analysis process
- Skills in the use with computers including word processing and database operations
- Ability to work effectively with others
- Ability to work well under pressure
- Ability to communicate effectively orally and in writing
- Ability to establish and maintain effective working relationships with coworkers
MINIMUM QUALIFICATIONS: Bachelor’s degree in Social Work, Psychology, Counseling or related field, three years work experience in a related field or an equivalent combination of education and work experience. Certification as a Designated Victim Services Practitioner is preferred. A valid Florida driver’s license is required.
Last revision date: December 2005