Victim Services Coordinator

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SUMMARY: Under limited supervision, works with victims of crime and provides services and referrals to those victims; works closely with the Police Department’s Criminal Investigations Division, including responding with detectives to crime scenes to assist victims; initiate contact with victims; inform victims that help is available; counsel victims about safety and security, and additional options available to them; must be available for callouts, which include weekends and holidays.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  1. Review police reports to gather victim information.
  2. Respond to crime scenes with police officers / detectives to assist victims of crime.
  3. Contact victims (in person, as well as by telephone, mail, etc.) to provide services and referrals.
  4. Attend meetings with other victim advocates to share information and learn about local services.
  5. Attend hearings with victims and/or refer victims to social services.
  6. Act as a liaison between victims and service providers.
  7. Complete reports and statistics related to services provided and victims assisted.
  8. Coordinate and direct assigned volunteers with daily tasks.
  9. Attend training related to victim advocacy as needed and available.
KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:
  • Knowledge of victim advocacy, crisis counseling, and/or community outreach
  • Knowledge of project management and volunteer coordination
  • Knowledge of crime analysis process
  • Skills in the use with computers including word processing and database operations
  • Ability to work effectively with others
  • Ability to work well under pressure
  • Ability to communicate effectively orally and in writing
  • Ability to establish and maintain effective working relationships with coworkers
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: This position involves light to moderate work generally in an office setting. Typing, talking on the telephone and speaking with people in person will be some of the most common activities.

MINIMUM QUALIFICATIONS: Bachelor’s degree in Social Work, Psychology, Counseling or related field, three years work experience in a related field or an equivalent combination of education and work experience. Certification as a Designated Victim Services Practitioner is preferred. A valid Florida driver’s license is required.

FLSA Code: Exempt
B/U: None
Last revision date: December 2005
 
Overtime: No
 
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