Legal Support Supervisor

  • 101246

SUMMARY: Under limited supervision, oversees the support function in the City Attorney's Office to include supervising staff, performing administrative personnel related activities, monitoring workflow, training and orienting new employees, and ensuring efficiency of work processes. May provide direct support for one or more attorneys or coverage for vacant Senior Legal Assistant, Legal Assistant, or Legal Secretary positions as required. Performs other related duties.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
  1. Sets work priorities, supervises, motivates and evaluates the work of assigned staff.
  2. Evaluates workloads, assignments, and resolves interpersonal conflicts among staff.
  3. Trains staff in proper procedures, processes and customer service principles.
  4. Prepares reports regarding workflow management and other business operations within the office.
  5. Reviews office procedures and work processes, recommends changes in procedures and processes, and maintains standard operating procedures manuals.
  6. Performs timekeeping and other administrative functions.
  7. Coordinates the completion of timely performance appraisals.
  8. Facilitates effective office communications to support a team-oriented structure.
  9. May provide direct support for one or more attorneys or coverage for vacant Senior Legal Assistant, Legal Assistant, or Legal Secretary positions as required.
  • Knowledge of computer hardware and software pertinent to area of assignment.
  • Knowledge of customer service and public relations practices and procedures.
  • Knowledge of general office equipment.
  • Knowledge of legal document preparation and dissemination.
  • Knowledge of legal research practices and procedures.
  • Knowledge of principles and practices of effective supervision.
  • Skill in accurately researching and preparing responses for a variety of legal pleadings, notices, etc.
  • Skill in listening to issues and complaints and ability to reach sound conclusions.
  • Skill in prioritizing and handling multiple tasks simultaneously.
  • Skill in receiving and reviewing a variety of legal documents.
  • Skill in resolving customer complaints.
  • Skill in utilizing a variety of computer software programs to develop legal documents, spreadsheets, etc.
  • Skill in utilizing written and verbal communication skills in preparing legal documents, notices, and minutes
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves sedentary to light work in an office setting. There is occasional need to stand, stoop, walk, sit, lift light objects (up to 25 pounds) and perform other similar actions during the course of the workday. The City of West Palm Beach promotes a drug/alcohol free work environment through the use of mandatory pre-employment drug testing.

MINIMUM QUALIFICATIONS: Associate’s degree and five (5) years of progressively responsible legal office experience in the research, review and preparation of legal documents and pleadings including one (1) year in a supervisory capacity, or any equivalent combination of training and experience required. A valid Florida driver’s license is required.

FLSA Code: N/E
B/U: None
Last revision date: April 2002
Overtime: No
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