Legal Support Supervisor
ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)DUTIES AND RESPONSIBILITIES: (Which are not in any hierarchical order)
- Sets work priorities, supervises, motivates and evaluates the work of assigned staff.
- Evaluates workloads, assignments, and resolves interpersonal conflicts among staff.
- Trains staff in proper procedures, processes and customer service principles.
- Prepares reports regarding workflow management and other business operations within the office.
- Reviews office procedures and work processes, recommends changes in procedures and processes, and maintains standard operating procedures manuals.
- Performs timekeeping and other administrative functions.
- Coordinates the completion of timely performance appraisals.
- Facilitates effective office communications to support a team-oriented structure.
- May provide direct support for one or more attorneys or coverage for vacant Senior Legal Assistant, Legal Assistant, or Legal Secretary positions as required.
- Knowledge of computer hardware and software pertinent to area of assignment.
- Knowledge of customer service and public relations practices and procedures.
- Knowledge of general office equipment.
- Knowledge of legal document preparation and dissemination.
- Knowledge of legal research practices and procedures.
- Knowledge of principles and practices of effective supervision.
- Skill in accurately researching and preparing responses for a variety of legal pleadings, notices, etc.
- Skill in listening to issues and complaints and ability to reach sound conclusions.
- Skill in prioritizing and handling multiple tasks simultaneously.
- Skill in receiving and reviewing a variety of legal documents.
- Skill in resolving customer complaints.
- Skill in utilizing a variety of computer software programs to develop legal documents, spreadsheets, etc.
- Skill in utilizing written and verbal communication skills in preparing legal documents, notices, and minutes
- Ability to establish and maintain effective working relationships with those contacted in the course of work.
MINIMUM QUALIFICATIONS: Associate’s degree and five (5) years of progressively responsible legal office experience in the research, review and preparation of legal documents and pleadings including one (1) year in a supervisory capacity, or any equivalent combination of training and experience required. A valid Florida driver’s license is required.
Last revision date: April 2002