Meter Service Technician III

  • 001948

SUMMARY: Under limited supervision, supervises field personnel while performing a variety of routine meter service maintenance activities including but not limited to; performing skilled work and participating in testing, installations, maintenance and repairs. Ensures adherence to policies and procedures by staff and promotes good customer and employee relations. Assist with staff development, compliance, accountability, quality, safety and cost control. Performs other related duties as assigned.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  • Upon assignment, plans organizes, and supervises the daily activities of field crews as follows:
  • Install and maintains various meters
  • Field test and troubleshoot large and small meters.
  • Inspects & repairs defective meters due to damage or regular wear or other relevant maintenance requirement; install, remove and replace meters; inspect meter service for illegal connection and/or cross connection.
  • Inspects, repairs and and/or test backflow devices for proper installation and functions.
  • Create and complete assigned work orders in a detailed manner; maintains accurate records of all work performed.
  • Recognize and support all safety rules
  • Investigates water meter service related complaints i.e. damaged box, damaged lid, dirty water, low pressure, no water, and any other related issues.
  • Respond to all dispatched work orders
  • Communicates with office staff, dispatch and/or supervisors via radio, cell phone, or in person clearly and professionally.
  • Answers and resolves questions and/or concerns from customers and contractors regarding issues at the meter service
  • Operates vehicles and job related equipment (tools): air compressors, paving breakers, pipe saws, drills, hand power tools, and any other related equipment.
  • Transport workers, equipment, & material to worksite; assist with the assembly of directional signage, signals, markers, flags regarding work site protection; acts as flagman when necessary.
  • Performs related duties as assigned.
  • Knowledge of proper meter service repair, maintenance and installation
  • Knowledge of proper backflow installation, testing and repair
  • Knowledge of safe shoring and trenching
  • Knowledge of geographical layout and street location of service areas
  • Knowledge of occupational hazards and safety precautions
  • Knowledge of machinery, equipment and tools necessary for the maintenance of public utilities
  • Knowledge of common hand and power tools
  • Knowledge of basic preventive maintenance on assigned equipment
  • Knowledge of personal computer application and use
  • Skill in reading street and general mathematical computations
  • Skill in following oral and written instructions
  • Skill in reading street maps, street signs, and meters accurately and entering information into a computer or handheld device accurately
  • Skill in operating and working around traffic and moving equipment
  • Skill in reading engineering drawings or blueprints
  • Skill in identifying unsafe conditions and taking corrective action
  • Skill in interpersonal relationships and effectively communicating with customers
  • Ability to take direction and effectively direct others
  • Ability to adhere to safety precautions, maintain a safe working area; while recognizing occupational hazards
  • Ability to locate meter direction (north, south, east, west) by abbreviation
  • Ability to perform heavy manual labor for extended periods in adverse weather conditions
  • Ability to establish and maintain effective working relationships with those contacted in the course of work
  • Ability to operate a personal computer and /or handheld device
  • Ability to work flexible schedule including stand by weekends and holidays.
  • Ability to perform data entry functions
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves moderate to heavy physical activity in an outdoor setting under all types of weather conditions with the added exposure to insects, dogs, snakes and other hazards. There is a frequent need to walk, sit, talk, hear, use hands, fingers, stoop, kneel, crouch, climb, balance, crawl, lift heavy object (up to 50 pounds) and perform other similar actions during the course of the workday. This position requires the use of City vehicles on City business. Individual must be physically capable of operating a vehicle safely and have an acceptable driving history. The City of West Palm Beach promotes and maintains a drug/alcohol free work environment through the use of mandatory pre-employment and random drug testing for certain employees.

MINIMUM QUALIFICATIONS: High school diploma, GED, and five (5) years experience, or any equivalent combination of training and experience. Possession of a valid Florida driver’s license, required. Commercial Driver’s License, Class B may be required upon assignment. 120 logged meter reading hours and Backflow Cross/Connection Tester/Repair certification, required. State of Florida Water Distribution Operator License 3, required or ability to obtain within two (2) years of employment.

FLSA Code: Non Exempt
Last revision date: April 2011
Overtime: Yes
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