Quality Assurance Coordinator

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SUMMARY: Under general direction, performs administrative and technical work to ensure programs and activities adhere to applicable safety standards, policies, and permits and regulations for water and wastewater distribution and treatment and represent high quality work performance standards. This position reports to the Director of Public Utilities.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  • Monitor department water and wastewater permits from various local, State, and federal agencies ensuring permit compliance is maintained; includes managing permit data base, submittal dates for monthly, quarterly, semi-annual and annual reports, permit renewals, changes and updates.
  • Performs administrative and technical work to ensure compliance with federal, state, and local laws, regulations, standards, ordinances, and City and departmental policies as they relate to the quality and safety of routine and emergency work in the operation and maintenance of water and sewer distribution and water and wastewater treatment facilities.
  • Conducts and participates in a variety of meetings with the City’s Risk Manager, Division Managers and employees to insure their practices and procedures comply with federal, state and local safety codes.
  • Manages department permits for water and wastewater functions issued by various local, state and federal agencies.
  • Coordinates, conducts and develops (when required) programs to train personnel in operations, maintenance, construction and safety policies and procedures for various departmental operations.
  • Inspects operations, maintenance and construction activities, structures, offices and equipment for compliance with code requirements regarding fire, health and life safety, and compliance with quality standards, advises appropriate parties of discrepancies ands steps required to resolve problems.
  • Receives and investigates accident reports and complaints pertaining to the safety and health of employees, maintains accident and injury reports; informs City officials and administrator of code violations, preparing and sending correspondence as necessary.
  • Conducts field inspections of working environments for productivity and compliance with operation, maintenance, and safety regulations, policy and procedures, including but not limited to meter reading, maintenance and repair of water and sewer mains, services, valves, hydrants, meters, pumps, reservoirs, asphalt and concrete repairs.
  • Researches best management practices in water system operation, maintenance, and safety, and develops specific written policies and procedures governing routine work programs in compliance with SFWMD Capacity Management Rules, Palm Beach County Health Department and ISO 14001.
  • Manages and monitors department benchmarking program.
  • Help develop, maintain, and monitor asset management and ISO 14001 certification requirements for the department.
  • Advises personnel of operation, maintenance, or safety regulation changes or modifications affecting workplace operations and need for appropriate equipment or supplies.
  • Attends seminars, conferences, workshops, classes, lectures as appropriate, and reviews professional journals and other documents to enhance and maintain knowledge of trends and developments in water system operation, maintenance, and safety.
  • Assists the various Public Utilities Divisions in the administration of after normal hour’s on-call operations; audits and makes recommendations concerning work logs and productivity.
  • Audits and makes recommendations regarding customer complaints; reviews and makes recommendations regarding customer surveys.
  • Coordinates or develops and conducts special training programs to assist employees in meeting water and wastewater system State certification requirements.
  • Maintains training files for employees and advises employees and appropriate supervisory personnel of requirements for training or refresher training.
  • Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
  • Considerable knowledge of permitting requirements for various local, State and federal agencies concerning water, wastewater, wetlands, stormwater, pumping operations and water quality parameters.
  • Considerable knowledge of modern workplace safety principles and practices, accident prevention and investigation, and methods of eliminating hazardous conditions.
  • Considerable knowledge of state and federal laws, standard codes, regulations, and established policies pertaining to occupational safety and health programs, including applicable OSHA regulations.
  • Considerable knowledge of water and wastewater system operations, maintenance, repair and construction practices, including pipeline, hydrants, valves, meters, pumps, reservoirs, asphalt and concrete repairs, excavation and backfill, and water quality hydrant flushing.
  • Some knowledge of the principles of adult education and in-service training.
  • Ability to make through operation, maintenance, and safety inspections and prepare clear and concise reports.
  • Ability to analyze data and produce related reports.
  • Ability to make administrative decisions and fairly enforce laws, ordinances, regulations and departmental policies and procedures.
  • Ability to deal tactfully and firmly with City officials, architects, engineers, developers, contractors, and the general public.
  • Ability to prepare and conduct effective training programs.
  • Ability to express ideas effectively both orally and in writing.
  • Ability to write technical procedures clearly and concisely.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must posses physical characteristics to perform essential duties of the job including sit at a desk for long periods of time in front of a computer terminal; intermittently twist and/or bend to reach equipment or supplies; perform simple grasping and fine manipulation; use telephone and computer keyboard on daily basis; use color visual acuity. The City of West Palm Beach promotes and maintains a drug/alcohol free work environment through the use of mandatory pre-employment and random drug testing for certain employees.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in quality or business management, public administration, environmental protection, occupational safety and health, or related field and five (5) years experience in quality assurance, occupational safety inspection and/or training work, or any equivalent combination of training and experience. Masters degree, highly desirable. Experience and/or training in water and wastewater utility operations, highly desirable. A valid Florida driver’s license, required. A valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized upon application; with the ability to obtain the State of Florida driver’s license within 30 days from day of appointment.

FLSA Code: E
B/U: PMSA
Last revision date: October 2009