Senior Workplace Learning and Performance Partner

  • 201625

SUMMARY: Under general direction, responsible for facilitating the City’s Workplace Learning and Performance function. Responsible for the effective development, coordination, presentation of training and development programs for employees of all levels and the resulting outcomes. Assess developmental needs to drive training initiatives and identify and arrange suitable training solutions for employees. Measures program efficiency and effectiveness.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

DUTIES AND RESPONSIBILITIES: (which are not in any hierarchical order)
  • Provides a broad range of consultative services to all departments and to levels of the organization regarding workplace learning and performance
  • Consults with management on performance matters. Conducts needs assessments to determine measures required to enhance employee job performance
  • Performs needs assessments, designs, develops, and implements HR training programs for senior leadership, management, and employees
  • Measures programs’ effectiveness by following up with employees and their supervisors, facilitating focus groups, and designing, implementing, and analyzing training evaluations, pre and post-assessments, electronic surveys, and on-the-job application; modifies existing programs as needed
  • Coaches employees and management to apply training curriculum to their jobs
  • Markets programs by creating an online training catalog, presenting programs during staff meetings, writing newsletter articles, and meeting with employees and managers
  • Coordinates and facilitates the City’s New Employee Orientation program
  • Maintains employee training records
  • Schedules classrooms and coordinates employee enrollment
  • Maintains budget necessary to meet established goals.
  • Prepares and maintains employee handbook
  • Assists with Labor Relations investigations, recruitment, and benefits
  • Performs other duties as assigned.
  • Knowledge of federal and state employment, civil rights and labor laws, rules and regulations.
  • Knowledge of supervisory and training methods, practices and procedures.
  • Knowledge of computer hardware, software and peripherals related to area of assignment.
  • Knowledge of recordkeeping/file maintenance methods, practices and procedures.
  • Knowledge or research and investigative methods and practices.
  • Knowledge of mediation, negotiation, and conflict resolution methods and practices.
  • Knowledge of measurement methodology
  • Knowledge of on-boarding practices
  • Skill in researching and analyzing statistical or informational data.
  • Skill in effectively utilizing written communication in the development of investigative reports, management reports, training guidelines, written descriptions, and other documentation.
  • Proven meeting leadership, facilitation and writing skills.
  • Skill in identifying, diffusing and mediating differences, and developing consensus.
  • Ability to conduct needs analysis and program evaluation.
  • Ability to establish and maintain effective program through measurements and analysis.
  • Ability to establish and maintain effective working relationships with those contacted in the course of work.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Work involves light work in a fast paced office setting. There is frequent need to stand, stoop, walk, sit, lift objects (up to 25 pounds), drive to other City departments and perform other similar actions during the course of the workday. The City of West Palm Beach promotes and maintains a drug/alcohol free work environment through the use of mandatory pre-employment and random drug testing for certain employees.

MINIMUM QUALIFICATIONS: Bachelor’s degree from an accredited college or university with a major in Industrial/Organizational Psychology, Organizational Development, Human Resources, Business Administration, or related field and three (3) years experience in planning and implementing training programs, or any equivalent combination of training and experience. PHR or SPHR Certification is highly desirable. A valid Florida driver’s license is required; a valid driver’s license from any state (equivalent to a State of Florida Class E) may be utilized upon application; with the ability to obtain the State of Florida driver’s license within 30 days from day of appointment.

FLSA Code: E
B/U: None
Last revision date: May 2009