Training and Development – Video Library

Employees may check-out any of the following DVDs or VHS!

    DVDs

  • Telephone Dr. Series on Customer Service
  • How To Deal with the Foreign Accent – 12 Minutes
  • Basic Basic Telephone Skills – 21 Minutes
  • Essential Elements of Internal Customer Service – 18 Minutes
  • The Service Mentality – 23 Minutes
  • Emotional Leakage – 9 Minutes
  • 7 Keys to a Positive Attitude – 25 Minutes
  • 4 C’s of Coaching Skills – 25 Minutes
  • Welcome Guest – Treat Every Caller as a Welcome Guest – 25 Minutes
  • Determining Caller Needs – 25 Minutes
  • From Curt to Courteous – 23 Minutes
  • Irate Callers – 11 Minutes
  • 6 Cardinal Rules of Customer Service – 18 Minutes
  • Proactive Customer Service – 19 Minutes
  • That’s Just Fine – Exploring Rudeness – 14 Minutes
  • 5 Forbidden Phrases – 18 Minutes
  • Give ‘em the Pickle – 18 Minutes

VHS

  • FISH – 17 Minutes
  • Who Moved My Cheese? – 13 Minutes
  • Sexual Harassment – You Make the Call – 19 Minutes
  • It’s About Respect – 21 Minutes
  • Succeed by Coaching – 30 Minutes
  • Supervising the Difficult Employee – Unknown
  • How to Develop Effective Communication Skills – 34 Minutes
  • Meet on Common Ground – 22 Minutes
  • The New Supervisor Skills for Success – 48 Minutes
  • Workplace Violence: Recognizing and Defusing – 26 Minutes
  • Workplace Violence: Customer Service and Field Personnel – 26 Minutes
  • 5 Email Mistakes That Can Destroy Your Career – 15 Minutes
  • Email Liability – 90 Minutes