Frequently Asked Questions

Does a handicap placard allow you to park in lots and garages for free?

No, if you park in a lot or garage you must pay the current rate.

Where can I park for free with a handicap placard?

You can park at any valid metered space for up to 4 hours at no cost. If you park in a 15 minute or a 30 minute space the car must obey the restricted time.

Where is the Division of Parking Administration located and what is the telephone number?

Parking Administration is located at 500 Banyan Boulevard, West Palm Beach, Florida 33401 and the telephone number is (561) 822-1500.

What are the office hours for the Division of Parking Administration?

Parking Administration’s office hours are Monday – Friday, 8:00 am – 5:00 pm

I received a citation for an expired tag or no current license plate, what do I do?

Send in a copy of your current registration with the ticket, if your registration was valid at the time you were cited, the cost of the citation will be reduced to $7.50 dollars. If your registration was not valid at time of citation issuance, the citation must be paid or make a request for a court date to appear before a judge.

I received a citation for parking in a handicap space, what do I do, I am handicapped?

You can either send in or bring to the office a copy of your handicap placard (both front and back), the handicap placard registration and your driver’s license or I.D. card. The cost of the citation will be reduced to $7.50 dollars. If you do not have a handicap placard, you will either have to pay the citation or request a court date to appear before a judge.

The meter I parked at wasn’t working properly and I received a citation, what do I do?

If you call the office within 96 hours (excluding weekends and holidays) of receipt of the citation, a meter check will be completed. If the meter was malfunctioning for any reason, the citation will be administratively excused. If the meter is checked and it was determined that the meter was functioning properly at the time, the citation will have to be paid or you can request a court date be set-up to appear before a judge.

Where do I go to get a handicap placard?

Click here to download a copy of the Florida Application for Disabled Person Parking Permit Placard. Once the application is completed and signed by a physician, submit the form to your local tax collector’s office with appropriate payment. In addition to the completed form, be sure to bring:

  • A copy of your Florida driver license or Florida identification card.
  • Fees

You can also obtain replacement/duplicate handicap placards and registrations at:

Address: 301 N. Olive Ave. (1st Floor) 33401 [See Map]

Telephone: (561) 355-2622.

What is a City Card and where can I obtain one?

A City Card is a card that is utilized in lieu of money to pay an electronic single-head meter. The card is inserted into the meter, for each insertion $.25 is decremented from the card. The minimum initial purchase of a City Card is $5. The City Card is sold at the Division of Parking Administration. You can reload the City Card for any denomination you wish after the initial purchase. [more details on City Card can be found here]

Where can I purchase a monthly garage and surface lot permit?

To verify what the requirements are to purchase a monthly garage or surface lot parking permit, please call the Division of Parking Administration at (561) 822-1500 or you can visit the office at 500 Banyan Boulevard, West Palm Beach, Florida 33401, Monday-Friday, 8:00 am – 5:00 pm

How do I rent a meter?

Meter rentals are available only for construction, special events, and film/photo productions. The request for meter rentals must be made 48 hours in advance and is to be utilized for short-term purposes only. For information, please call the Division of Parking Administration (561) 822-1500. Fees are $10.00 – $30.00 per day depending on location.

What are meter rates?

Rates vary from $.25 for 30 minutes to $.25 for 15 minutes depending on location. Hours of Operation: Monday – Saturday, 7am – Midnight

What methods of payment do you accept?

We accept cash, checks, credit cards, money orders and travelers checks (all checks must be drawn on U.S. Banks), and made payable to the City of West Palm Beach.

Where do I get my vehicle registration renewed?

Palm Beach County Tax Collector’s Office:

Address: 301 N. Olive Ave. (1st Floor) West Palm Beach 33401.

Telephone: (561) 355-2622

Website: www.co.palm-beach.fl.us/tax/

How do I pay a parking ticket/citation?

There are four ways to pay a parking citation: by phone, in person, online, or by mail.

Pay by phone:
You can pay by Visa or Mastercard by calling (561) 822-1500 or (866) 472-7275.

Pay in person/ Drop Box:
City of West Palm Beach Parking Division
500 Banyan Boulevard
West Palm Beach, FL 33401
Office hours:
Monday- Friday from 8:00 a.m. – 5:00 p.m.

Pay by mail:
City of West Palm Beach Parking Division
P.O. Box 1469
West Palm Beach, FL 33402

You can pay by money order (from a U.S. Bank), OR personal check (U.S. funds). Visa, Mastercard, and cash payments are only accepted on payments made in person. Cash is only accepted on payments made in person. PLEASE DO NOT SEND CASH BY MAIL.

Pay Online
To use the City’s Parking Ticket Payment System Navigate to: https://onestopshop.wpbgov.com/parking/.

To make an online payment, enter your Parking Citation Number or the Tag Number of your vehicle in the area provided below.

To search by citation number, please enter the ticket number found in the location indicated. All hand written tickets have a prefix of T. Please enter T before the number in the box below. A computer printed ticket should begin with one or two letters followed by six to nine digits. Ignore hyphens or spaces when entering the number (i.e. C200405589). Tickets are usually in our system within a day or two of being issued.

To search by license plate, please enter all letters and omit spaces and dashes when entering the number (i.e. ABC123)

Where can I get a driver’s license?
  • 571 N. Military Trail 33415-1311 – [map]
    Phone: (561) 497-1570
  • 3185 PGA Boulevard 33410-2802 – [map]
    Phone: (561) 681-6333
My vehicle was booted/towed, how do I retrieve it?

You must bring cash, credit card or a cashier’s check in the amount stipulated on your warning sticker that was placed on your vehicle 24 hours prior to the boot/tow. If you need to verify the amount owed, please call the Division of Parking Administration at (561) 822-1500.

Where do I pay my parking ticket?

You can pay in our offices – 500 Banyan Boulevard, West Palm Beach, Florida 33401. Monday – Friday, 8:00 am – 5:00 pm.

How do I dispute a parking citation?

In the event you receive a parking citation and would like to contest it, please appear in person at 500 Banyan Boulevard, West Palm Beach Monday-Friday during the hours of 8:00 a.m.-5:00 p.m., OR submit a Plea of Not Guilty and Request for Hearing Form to the City of West Palm Beach Parking Division, 500 Banyan Boulevard, West Palm Beach, FL 33401 within fourteen (14) days of ticket issuance.

An appeal must be submitted on the City’s form to be processed (Plea of Not Guilty and Request for Hearing Form). If the completed form is not received by the city within fourteen (14) days of issuance of the citation, an appeal will be deemed untimely and will not be processed. Please note we are closed for the major holidays. Certain violations submitted for appeal on a valid Plea of Not Guilty and Request for Hearing Form, with valid documentation, may be dismissed administratively in lieu of Court.

How do I complete the Plea of Not Guilty and Request for Hearing Form?
  1. Print clearly and complete in its entirety the Plea of Not Guilty and Request for Hearing Form.
  2. If you have any questions regarding the appeals process, or how to complete the form immediately contact the City of West Palm Beach Division of Parking Administration by calling (561) 822-1500 or toll free: (866) 472-7275, or visit the Parking Division Administrative Office at 500 Banyan Blvd., West Palm Beach.
  3. Explain in detail on the appropriate portion of the form why you believe the citation was issued in error and attach the original citation and any supporting documentation.
  4. Check the box, if appropriate, indicating if you are the registered owner, or if you were the operator of the vehicle at the time of the violation.
  5. Attach copy of the Citation you are appealing, copy of your driver’s license, and any documentation to support your citation was issued in error.
  6. Sign and date the form.
  7. Do not pay your fine at this time if you are appealing it (you will be required to pay the court later if the citation is upheld).

YOUR PLEA OF NOT GUILTY AND REQUEST FOR HEARING FORM WILL BE RETURNED UNPROCESSED IF INCOMPLETE OR MISSING THE REQUIRED DOCUMENTATION.

NOTE: You waive the right to pay the current amount of the civil fee (parking fine) to the City of West Palm Beach when the citation is forwarded to the Palm Beach County Clerk of the Courts. If the citation is upheld, it may be subject to additional fees and costs.

How much time do I have to submit a request for an appeal?

A Plea of Not Guilty and Request for Hearing Form must be returned to the City of West Palm Beach Parking Division, 500 Banyan Boulevard, West Palm Beach, FL 33401 within fourteen (14) calendar days from the date the citation was issued. A Plea of Not Guilty and Request for Hearing Form must be received by the city within fourteen (14) days from issuance of the citation to be processed. No appeals will be processed after the 14th day. Failure to return the completed form (with all required information and attachments) to this office within the specified time limit will result in your form returned appeal being denied. Only those appeals filed correctly, and written within the time allowed will be processed. Postal delays or electronic equipment failures will not be considered a valid excuse for an untimely appeal request. Please note the City of West Palm Beach is closed for the major holidays. Please take this into consideration in submitting your form.

Will penalties accrue if I do not submit a Plea of Not Guilty and Request for Hearing Form to the City within the fourteen (14) days?

Penalties will continue to accrue until we receive a timely Plea of Not Guilty and Request for Hearing Form, or payment is made in full.

What will happen if I want to appeal and I do not submit a Plea of Not Guilty and Request for Hearing Form to the City within the fourteen (14) days?

Failure to return the completed form to this office within the fourteen (14) days will result in your appeal request being denied.

Will the City process and handle my appeal?

If your Plea of Not Guilty and Request for Hearing Form has been fully and completely filled out and all the criteria have been met, your appeal will be forwarded by the City of West Palm Beach to the Palm Beach Clerk of Courts, Parking Violations Division. Once the citation has been forwarded to Palm Beach County Clerk of the Courts, the citation will be processed by the Clerk of Courts. Certain violations submitted for appeal on a valid Plea of Not Guilty and Request for Hearing Form, with valid documentation showing the citation was clearly issued in error, may be dismissed administratively by the City in lieu of Court.

Once I have submitted a Plea of Not Guilty and Request for Hearing Form to the City who should I contact if I have further questions or concerns?

Once your request for appeal has been transmitted to the Palm Beach County Clerk of Courts, all further concerns, payments, inquiries and communications regarding this citation, or a scheduled hearing must be addressed to:

Sharon R. Bock, Clerk & Comptroller, Parking Violations Division, c/o Cheryl Fulton

Room 2.2300, P.O. Box 3544, West Palm Beach, Florida 33402-3544

Telephone: (561)355-6170.

How will I find out when my hearing will be?

The office of the Palm Beach County Clerk of Courts will notify you of the date and time of your hearing. You must provide the City of West Palm Beach Parking Division with your current address on the Plea of Not Guilty and Request for Hearing Form, a post office box address only is unacceptable. All notices pertaining to your parking violation notice and court appearances will be sent to the address that you provided on your Plea of Not Guilty and Request for Hearing Form.

Who will hear my appeal?

Appeal on parking violations are held before the Palm Beach County Civil Traffic Infraction Hearing Officer. They are conducted in the same manner as a non-jury trial. The officer who wrote the ticket represents the City of West Palm Beach at the hearing. The Hearing Officer determines whether the alleged parking violation was committed, based upon the testimony and evidence presented at the hearing

What happens if I lose my appeal before the County Traffic Hearing Officer?

If the Hearing Officer determines that you (or someone operating your vehicle with your permission) committed the alleged parking violation, you will be deemed to have waived your right to pay the original amount indicated on the parking citation. If the parking violation is upheld, a fine of up to $100.00 plus court costs may be imposed. For disabled persons parking without a disabled parking permit a fine of up to $250.00 plus court costs may be imposed.

Can I pay my ticket after I have requested a hearing?

Once a hearing time is requested, payment cannot be accepted by the City of West Palm Beach Division of Parking Administration. Once your request for appeal has been transmitted to the Palm Beach County Clerk of Courts, all further concerns, payments, inquiries and communications regarding this citation, or a scheduled hearing must be addressed to:

Sharon R. Bock, Clerk & Comptroller, Parking Violations Division, c/o Cheryl Fulton

Room 2.2300, P.O. Box 3544, West Palm Beach, Florida 33402-3544

Telephone: (561)355-6170.

What happens if I miss my court date or are unable to attend?

Failure to appear on the Court scheduled hearing date may be regarded as a “no-show” and may result in you being adjudicated guilty, which may include a civil judgment against you plus court costs. The Hearing Officer may also apply to the County Court to issue a contempt order against you for your failure to appear at the hearing.

How do I find out more information about my parking violation and what I was cited for?

Please see the City of West Palm Beach Code of Ordinance, Chapter 86, Article IV: Stopping, Standing and Parking

Where can I use my card?

All parking meters in the City of West Palm Beach accept the card.

How do I use the card in the meter?

A diagonal slot is located on each meter just left of the coin slot. The card is inserted into this slot with the City Logo on top. The meter will show you how much money is left of the card, then it will begin to reduce the amount on the card by $.25 increments. DON’T FORGET TO REMOVE THE CARD WHEN YOU HAVE REGISTERED THE DESIRED AMOUNT OF TIME.

When the card has depleted, can I put more money on the card?

Yes, cards can be replenished at the Parking Administration Office

500 Banyan Blvd,

West Palm Beach, FL 33401.

Monday – Friday

8:00 AM – 5:00 PM

See Map

What happens if the card or the meter malfunction?

Please Call the Parking Office at (561) 822-1500 to report the malfunction. Make sure you have the meter number from the face of the meter or card number from the face of the card. A meter technician will verify the malfunction and either additional time will be placed on the meter or the card.

When do I have to “feed the meters?”

Parking meters are enforced Monday through Saturday, from 7 AM until midnight.

What if I can’t find a meter on the street?

The City operates several parking facilities:

BANYAN GARAGE: Located at the corner of Banyan and Olive is open 24 hours per day.
Hourly rates are $1/hour.
FIRST HOUR FREE

EVERNIA GARAGE: Located at the corner of Evernia and Dixie is open 24 hours per day.
Hourly rates are $1/hour.
FIRST HOUR FREE

POLICE GARAGE: Located at the corner of Clematis Street.
Hourly rates are $1/hour.
FIRST HOUR FREE

B LOT: Located at the corner of Dixie and Datura.
Hourly rates are $1/hour.
FIRST HOUR FREE

CLEMATIS STREET GARAGE: Located at the corner of Clematis and Quadrille.
Hourly rates are $1/hour.
FIRST HOUR FREE

CITY HALL LOT: Located at the corner of Banyan and Dixie.
Hourly rates are $1/hour.
FIRST HOUR FREE

What is the charge for parking during a special event?

The special event rate is $10 – $30, paid in advance.

Please contact Parking Administration for information about other programs.

Meters have been turned into donation boxes on five different occasions and have raised more than $20,000 in aid.

Residents of downtown can purchase monthly permits in the Banyan and Evernia Garages for $25 + tax per month.

Other permits are available for on street, surface lots, and the garages.For additional information, please visit Parking Permits.