SCAM ALERT! Utility Phone Calls

Scam Alert – Warning: Utility customers continue to be targeted by scammers
FPL Customers are reporting suspicious phone calls from people claiming to be utility employees. The calls are actually coming from an internet phone service outside of the U.S. and not from utilities. These scammers tell customers their accounts are past due and they must pay with their credit card or a prepaid credit card to avoid being disconnected. These callers do not work for FPL. In fact, FPL will never call and ask for credit card info or take prepaid cards as payment. Also, FPL will never ask for any personal information from you unless you initiate the contact.

If a customer believes they may have been a victim of this scam, we encourage them to:

1. Notify the police department immediately
2. Contact FPL at the number listed at the bottom of their FPL bill
3. Report it to either the Florida Department of Agriculture and Consumer Services ( or 1-800-435-7352) or the Financial Fraud Enforcement Task Force (
4. Find more information on how to protect themselves against scams by visiting:

FPL will not:

  • Come into your home without making arrangements ahead of time
  • Solicit personal information over the telephone, unless you initiated the contact
  • Send emails threatening to close your account if you do not take the immediate action of providing personal information
  • Send employees to your home offering cash refunds on deposits or electric charges. FPL will either credit your account or mail a check to your electric service address

When you encounter suspicious activity that involves FPL’s name or likeness:

  • Ask to see the photo identification badge or work request number from suspicious individuals on your property who claim to be FPL employees or FPL contractors
  • Call FPL at the phone number listed at the bottom of your FPL bill to verify whether the individuals are truly FPL employees or FPL contractors
  • Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there
  • Do not provide personal information over the phone unless you called FPL.
  • Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number
  • Delete suspicious emails that require you to act immediately to verify or provide personal information. If you are unsure of a suspicious email, send it to FPL at to verify its authenticity
  • Delete any emails from utilities with whom you’re not a customer
  • Do not respond to suspicious emails. Responding often results in even more spam and scam attempts directed at you
  • Do not trust contact information provided in suspicious emails
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