Paying Your Bill

Online Payment & Account Information

Online Profile Requirement: One time online payments via the Express Pay On-Line & Account Search option is no longer available. In order to continue to make online payments, you will need to create an online profile. Once your profile has been created making payments will be quick and easy. Online Profile: Getting Started | Online Profile: Customizing Your Profile

Additional Payment Options

  • IVR

    Pay by Phone

    You can pay your Utility bill over the telephone at (561) 822-1300. You will be
    required to have your utility account number.
    We Accept:

  • ACH

    Automatic Bank Draft

    To sign up for Automatic Bank Drafting complete the registration form with all
    the pertinent information, attached a voided check and mail it to us at our
    correspondence address below.

  • Mail

    Pay by Mail

    City of West Palm Beach
    P.O. Box 30000 Tampa, Florida 33630-3000

  • Pay in Person

    Pay in Person

    City of West Palm Beach
    City Hall – 401 Clematis Street, Lobby (1st Floor), West Palm Beach, Fl 33401
    Hours: Monday – Friday 7:30 am to 5:00 pm

  • important


    If your service is disconnected or you received a reminder letter, please do not
    mail your payment in the envelope provided with your bill. Instead, please contact
    the billing office at (561) 822-1300 for more information.

Questions about your account or on-line payments?

To Speak with a Customer Service Representative:

Call (561) 822-1300 between the hours of 8:00 A.M. to 5:00 P.M. on Monday – Friday.

Written Correspondence Address:

City of West Palm Beach P.O. Box 3506 West Palm Beach, Fl 33402-3506

Please Read Our Frequently Asked Questions
Contact Us: Share your Questions, Concerns, & Suggestions


Important Notices

Fighting Fraud Notice: Red Flags Rule

In 2011 the City of West Palm Beach Public Utilities Department implemented a Identify Theft Program pursuant to the Federal Trade Commission’s Red Flags Rule, which implements Section 114 of the Fair and Accurate Credit Transactions Act of 2003 (16 CFR. § 681.2.)

In compliance with the Fair and Accurate Credit Transactions Act, the City of West Palm Beach will only allow established applicant(s) to make changes to and billing inquiries on their utility account.

Important Public Record Notice

As a public entity, the City of West Palm Beach must respond to public record requests, including listings of all utilities customers and their addresses. Under Chapter 119 of the Florida Statutes, some individuals may be eligible to be exempt from public records requests. Please read and follow the instruction and return the following document notarized to the Department of Public Utilities. Public Records Exemption Qualification

Please include all pertinent information, including the full first and last name, full address, including apartment number and the utility account number. If additional lines are needed, please use an additional piece of paper. A notarized letter stating the exemption, the names of all exempted persons, the account numbers and service addresses associated with this exemption must also be included.

If this applies, please mail your request to the attention of the Customer Service Supervisor, P.O. Box 3506, West Palm Beach, Florida 33402.

Social Security Disclosure

Pursuant to section 119.071(5)(A)2, Florida Statutes, a social security number is being requested for one or more of the following purposes:

  • Classification of accounts
  • Identification and verification
  • Credit worthiness
  • Billing and payments
  • Data collection
  • Reconciliation
  • Tracking
  • Benefit processing
  • Tax reporting or income reporting

Social Security numbers are also used as a unique numeric identifier and may be used for identification and search purposes. Social Security numbers may be used for one or more of these purposes or any other legal purpose necessary to the City.

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