Fighting Fraud Notice: Red Flags Rule
In 2011 the City of West Palm Beach Public Utilities Department implemented a Identify Theft Program pursuant to the Federal Trade Commission’s Red Flags Rule, which implements Section 114 of the Fair and Accurate Credit Transactions Act of 2003 (16 CFR. § 681.2.)
In compliance with the Fair and Accurate Credit Transactions Act, the City of West Palm Beach will only allow established applicant(s) to make changes to and billing inquiries on their utility account.
Important Public Record Notice
As a public entity, the City of West Palm Beach must respond to public record requests, including listings of all utilities customers and their addresses. Under Chapter 119 of the Florida Statutes, some individuals may be eligible to be exempt from public records requests. Please read and follow the instruction and return the following document notarized to the Department of Public Utilities. Public Records Exemption Qualification
Please include all pertinent information, including the full first and last name, full address, including apartment number and the utility account number. If additional lines are needed, please use an additional piece of paper. A notarized letter stating the exemption, the names of all exempted persons, the account numbers and service addresses associated with this exemption must also be included.
If this applies, please mail your request to the attention of:
Customer Service Supervisor, P.O. Box 3506, West Palm Beach, FL 33402
Social Security Disclosure
Pursuant to section 119.071(5)(A)2, Florida Statutes, a social security number is being requested for one or more of the following purposes:
- Classification of accounts
- Identification and verification
- Credit worthiness
- Billing and payments
- Data collection
- Benefit processing
- Tax reporting or income reporting
Social Security numbers are also used as a unique numeric identifier and may be used for identification and search purposes. Social Security numbers may be used for one or more of these purposes or any other legal purpose necessary to the City.