Attention Customers: Important System Maintenance Notice
Telephone access to Utility Accounts and payments is currently not available.
Online Payment & Account Information
Online Profile Requirement: One time online payments via the Express Pay On-Line & Account Search option is no longer available. In order to continue to make online payments, you will need to create an online profile. Once your profile has been created making payments will be quick and easy. Online Profile: Getting Started | Online Profile: Customizing Your Profile
Additional Payment Options
Pay by Phone
You can pay your Utility bill over the telephone at (561) 822-1300. You will be
required to have your utility account number.
Automatic Bank Draft
To sign up for Automatic Bank Drafting complete the registration form with all
the pertinent information, attached a voided check and mail it to us at our
correspondence address below.
Pay by Mail
City of West Palm Beach
P.O. Box 30000 Tampa, Florida 33630-3000
Pay in Person
City of West Palm Beach
City Hall – 401 Clematis Street, Lobby (1st Floor), West Palm Beach, Fl 33401
Hours: Monday – Friday 7:30 am to 5:00 pm
If your service is disconnected or you received a reminder letter, please do not
mail your payment in the envelope provided with your bill. Instead, please contact
the billing office at (561) 822-1300 for more information.
Questions about your account or on-line payments?
To Speak with a Customer Service Representative:
Call (561) 822-1300 between the hours of 8:00 A.M. to 5:00 P.M. on Monday – Friday.
Written Correspondence Address:
City of West Palm Beach P.O. Box 3506 West Palm Beach, Fl 33402-3506
Fighting Fraud Notice: Red Flags Rule
In 2011 the City of West Palm Beach Public Utilities Department implemented a Identify Theft Program pursuant to the Federal Trade Commission’s Red Flags Rule, which implements Section 114 of the Fair and Accurate Credit Transactions Act of 2003 (16 CFR. § 681.2.)
In compliance with the Fair and Accurate Credit Transactions Act, the City of West Palm Beach will only allow established applicant(s) to make changes to and billing inquiries on their utility account.
Important Public Record Notice
As a public entity, the City of West Palm Beach must respond to public record requests, including listings of all utilities customers and their addresses. Under Chapter 119 of the Florida Statutes, some individuals may be eligible to be exempt from public records requests. Please read and follow the instruction and return the following document notarized to the Department of Public Utilities. Public Records Exemption Qualification
Please include all pertinent information, including the full first and last name, full address, including apartment number and the utility account number. If additional lines are needed, please use an additional piece of paper. A notarized letter stating the exemption, the names of all exempted persons, the account numbers and service addresses associated with this exemption must also be included.
If this applies, please mail your request to the attention of the Customer Service Supervisor, P.O. Box 3506, West Palm Beach, Florida 33402.
Social Security Disclosure
Pursuant to section 119.071(5)(A)2, Florida Statutes, a social security number is being requested for one or more of the following purposes:
- Classification of accounts
- Identification and verification
- Credit worthiness
- Billing and payments
- Data collection
- Benefit processing
- Tax reporting or income reporting
Social Security numbers are also used as a unique numeric identifier and may be used for identification and search purposes. Social Security numbers may be used for one or more of these purposes or any other legal purpose necessary to the City.
Sign Up for CodeRED
The City of West Palm Beach has the ability to notify you about emergency situations with the CODE RED Emergency Notification System – An ultra-high-speed Communication Service for Emergency Notification.
Sign up for this FREE service