**City Commission & CRA Meeting Agendas | CLICK HERE**
Census 2020: Make sure YOU count! | CLICK HERE**
PBTPA Votes to Remove SR 7 Extension from Long-Range Transportation Plan

Vote Signals Win for Local Municipalities and Grassy Waters Preserve Protection

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Scheduled road and dock closures around the City of West Palm Beach.

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Frequently Asked Questions (FAQ)

How do I participate in the 2020 Census?

For the 2020 Census, between March 12, 2020 and March 20, 2020, West Palm Beach households will receive a letter asking you to go online to complete the census questionnaire. 

If you haven’t responded by April 1, you will receive a reminder postcard. If you still don’t respond, you will receive a reminder letter and a paper questionnaire. Use a pen with blue or black ink, or a #2 pencil to fill out the form. Mail it back in the free postage-paid return envelope. If you have trouble answering a question or any problems, call the Census Bureau at (800) 354-7271, and someone will help you.

By April 20th, if you haven’t filled out your form, you will receive a third postcard reminder, followed up by an in-person census taker if needed.

  And if you don’t have access to the internet, local libraries usually have computers you can use to fill out the census online.


Who do I count in my household?

Count all relatives and children who live and sleep in your home most of the time — including newborn babies. Counting children is particularly important to gaining funds for future schools and programs they will need.

When will West Palm Beach receive the results of the census?

The Census Bureau will deliver the results of the census to the City in March, 2021.


What does a census taker do?

Census Takers, or “Enumerators,” are employees of the U.S. Census Bureau who visit the homes of individuals who do not complete a census questionnaire. They are trained to be polite and respectful.

How do I know if I am being scammed?

Fraudsters might try to take advantage of you by posing as online or in-person census takers.
The U.S. Census Bureau will never ask for:  
  • Your Social Security number.
  • Your bank account or credit card numbers.
  • Money or donations.
  • Your political party.
If any of these questions are asked, someone is trying to scam you.
If someone visits your home to collect a response for the 2020 Census, there are steps you can take to verify their identity: 
  • First, check to make sure that they have a valid ID badge, with their photograph, a Department of Commerce watermark, and an expiration date.
  • Note that they may be carrying a Census Bureau phone or a laptop, plus a bag with a Census Bureau logo.
  • If you still have questions, call (800) 923-8282 to speak with a local Census Bureau representative.

Do I have to complete my questionnaire if I have already completed the form online?

No. The Census Bureau receives your responses once you have submitted your completed American Community Survey online. Therefore, mailing back your questionnaire is not required and saves mailing costs.

Where should I be counted?

The place where you live and sleep most of the time.

Is the census questionnaire available in different languages?

Yes. You can answer the questionnaire in 12 different languages. They are: Spanish, Chinese, Vietnamese, Korean, Russian, Arabic, Tagalog, Polish, French, Haitian Creole, Portuguese, and Japanese.  If your language is not listed above, call (800) 354-7471. The Census Bureau will still be able to assist you.

Do I have to answer a citizenship question on the 2020 Census?

The 2020 Census does not contain a citizenship question.


What happens if I don't fill out my census form?

If you're over 18 and refuse to participate in the Census, you can be fined up to $100, and a census taker will eventually show up at your house to attempt to gather the data.

What happens if I lie on the census?

Don’t do it. Federal law says anyone who willfully lies or gives false information on a census will be fined $500.

Is it illegal to refuse to answer some census questions?

Refusing to answer any census question can result in the $100 fine

Is my information collected by the Census Bureau private and confidential?

The Census Bureau has one of the strongest confidentiality guarantees in the federal government. It is against the law for any Census Bureau employee to disclose or publish any census or survey information that identifies an individual or business. All of the information collected is confidential and protected by federal law.  None of the personal information you disclose will be revealed. Only after 72 years does any information collected even become available to other agencies. The Census Bureau strongly states that census data is, by law, confidential and can be used only for statistical purposes.

If you misplace your 2020 Census form that you received in the mail, please call (800) 354-7271 for help.  Click here to learn more about the 2020 Census.