Communications

The Office of Communications & Marketing manages the publishing of all content on the City's website.

Mayor James' Insider Newsletter

Under West Palm Beach Mayor Keith A. James' leadership, the Office of Communications & Marketing publishes a digital newsletter every Friday morning packed with information about City news, public meetings, events, and more.

Subscribe to the Insider Newsletter

Community Events E-Blast

Stay updated on the events happening in our West Palm Beach community. To be added to the Community Events e-blast, email events@wpb.org with "Events Eblast" in the subject line and you'll always be in the know!

Mandel Public Library Newsletter

Keep updated with the latest news and events from the Mandel Public Library of West Palm Beach. Delivered twice a month, conveniently to your inbox.

Subscribe to the Mandel Public Library Newsletter

Office of Sustainability Newsletter

Stay current on what is happening in the Office of Sustainability. Learn about the different initiatives that are happening in your neck of the woods, and how you can contribute to the cause.

Subscribe to the Office of Sustainability Newsletter

CRA Newsletter

Stay updated on the projects, events, and initiatives that are happening now to redevelop our community.

Subscribe to the CRA Newsletter

The City of West Palm Beach publishes a Weekly Road & Dock Update to inform residents of street and dock closures. You may receive these updates via Insider Newsletter, or read the updates online.

The City of West Palm Beach's social media pages are intended to serve as a method of communication between the City and the public. The Office of Communications and Marketing is responsible for the management of all City social media accounts. Be sure to connect with us.

Mayor Keith James

Facebook: @MayorKeithJames

Instagram: @Mayor_Keith_James

X: @MayorKeithJames

The City of West Palm Beach | Main Accounts

Facebook: @CityOfWPB

Instagram: @TheCityOfWPB

X: @TheCityOfWPB

LinkedIn: @WestPalmBeachFL

Nextdoor: @CityOfWestPalmBeach

YouTube: @WestPalmTV

Facebook en Español: @CityOfWestPalmBeachEnEspanol

Mandel Public Library of West Palm Beach 

Facebook: @MandelPublicLibrary

Instagram: @MandelPublicLibrary

LinkedIn: @MandelPublicLibraryOfWestPalmBeach

YouTube: @MandelPublicLibrary

West Palm Beach Police Department

Facebook: @WestPalmBeachPolice

Instagram: @WestPalmPD

X: @WestPalmPD

West Palm Beach Fire Department 

Facebook: @WPBFire

Instagram: @WPBFire

X: @WPBFire

City of West Palm Beach Office of Sustainability

Facebook: @WPBGreen

Instagram: @WPBGreen

X: @WPBGreen

YouTube: @WPBSustainability8679

City of West Palm Beach Events

Facebook: @EventsWPB

Instagram: @EventsWPB

City of West Palm Beach GreenMarket

Facebook: @WPBGreenMarket

Instagram: @WPBGreenMarket

Grassy Waters Preserve 

Facebook: @GrassyWatersPreserve

Instagram: @GrassyWatersPreserve

It's easy to stay connected with the City of West Palm Beach through mobile and online apps.

WPB Key

There is no easier way to ask a question, report an issue and track the progress of your request. WPB Key was created by Mayor Keith A. James to make it easier to pay your utility bill or report an issue through one easy-to-use desktop portal or mobile app.

Download WPB Key on the App Store Get WPB Key on Google Play

ParkMobile

When you're on the go, the free ParkMobile app makes it easy to find and pay for parking without running back to feed the meter, and for added convenience, you can reserve spots ahead of time.

Download ParkMobile on the App Store Get ParkMobile on Google Play

Hoopla

Tie into the Mandel Public Library of West Palm Beach's collection, and pick out your favorite movies, music, and e-books with the free Hoopla app Valid library card required.

Download Hoopla on the App Store Get Hoopla on Google Play

Download Hoopla on Roku Hoopla Available at Amazon

DropCountr

Track water usage, manage your personal water use, and save money with the free DropCountr app.

Download DropCountr on the App Store Get DropCountr on Google Play

SaferWatch

See Something - Show Something!

The West Palm Beach Police Department has joined with the national SaferWatch program to encourage residents to download this mobile app designed to help tell police of suspicious activity. The app, available through the Apple Store or Google Play platform, allows users to take a snapshot, video or send a real-time message to West Palm Beach dispatchers. The 9-1-1 dispatchers would then relay the live video, photo or text to officers in the area. It provides a record of the person and makes it easier for police to identify the suspect.

Download SaferWatch on the App Store Get SaferWatch on Google Play

Homeless Activity Reporter

Homeless Activity Reporter - Notify the City when and where non-emergency assistance to the homeless population or to address homelessness is needed.

Homeless Activity Reporter

Clean Streets Ticketing Portal

The "Clean Streets" Ticketing Portal (Public Works) is an online portal that allows you to report needed street repairs, request trash containers and much more.

• Clean Streets Portal Features:
• New trash container requests
• Sanitation service requests
• Illegal dumping reports
• Trash/garbage pickup requests
• Report stolen/damaged containers
• Street/lighting maintenance

Visit the Clean Streets Ticketing Portal

Kanopy

Find movies, documentaries, foreign films, classic cinema, independent films, and educational videos that inspire, enrich, and entertain on Kanopy. This streaming service is offered by the Mandel Public Library of West Palm Beach. Valid library card required.

Download Kanopy on the App Store Get Kanopy on Google Play

Mandel Library of WPB Catalog Search Portal

Search the library, find hardcopy or electronic books and then reserve them for checkout while online. Valid library card required.

Search the Mandel Library of WPB Catalog

In the event of an emergency, disaster or hurricane, being informed is key to staying safe.

AlertPBC & PBC DART

The City of West Palm Beach Division of Emergency Management, in conjunction with the Palm Beach County Division of Emergency Management, recommends you:

• Sign up for "AlertPBC", the Palm Beach County Emergency Notification System, which sends text, email or voice alerts to your phone. Click here to sign up for AlertPBC!
• Download the Palm Beach County Disaster Awareness and Recovery Tool (PBC DART), which provides residents with information and tools used to prepare for a disaster and with the ability to report damage to their home or business in the immediate aftermath of a disaster. Download the PBC DART app today free.

Download PBC DART on the App Store Get PBC DART on Google Play

The City of West Palm Beach Division of Emergency Management works with local, state, and federal agencies to prepare for disasters and coordinates response with the Palm Beach County Division of Emergency Management, which manages the AlertPBC and PBC Dart systems.

Newsletters, Social Media, and More

There are several other methods of communication that may be utilized by the city to provide information about a disaster or emergency.

• Sign up for the Insider Newsletter!
• Follow the City of West Palm Beach on Facebook @CityofWPB on Facebook.
• Follow the City of West Palm Beach on X (formerly Twitter) @thecityofwpb on X (formerly Twitter).
• Visit the press releases section of our page
• Subscribe to eNotify for the latest emergency updates on the city's website.
• Watch WPB-TV on Comcast Channel 18 or see WPB-TV online.
• In Spanish:
  • Facebook: @CityOfWestPalmBeachEnEspanol
  • Suscríbase a ¿Que Pasa West Palm Beach?

The Office of Communications & Marketing is responsible for distributing eNotify email alerts, an email notifying you about updates to the City's website. You may sign up for alerts on various topics, including news, events, sustainability, road closures, and more! Sign up for Email Updates.

The Office of Communications & Marketing oversees WPB-TV, the City of West Palm Beach's official television station. Programming includes public meetings, public service announcements and news coverage of local events and happenings. Residents may watch WPB-TV on cable or on internet-connected devices.

On cable, WPB-TV can be found on local Comcast channel 18 and on Hotwire channel 99.

Online, you can watch live on the City website or watch WPB-TV on YouTube.

The Office of Communications & Marketing works with the media to inform the public of the City's mission, policies, practices and programs. For media inquiries for the City of West Palm Beach please contact Diane G. Papadakos, director of communications/PIO at (561) 822-1411, Mayor's Office of Communications or email dpapadakos@wpb.org and note "Media Request" in the subject line.

• Non-English Speaking Communications: The Office of Communications and Marketing is committed to providing equitable access to information for non-English speakers. Of note, the City website is translatable into more than 90 different languages through most web browsers. The City provides a monthly electronic newsletter in Spanish, called Que Pasa, West Palm Beach? To subscribe, please visit our sign-up page. 

• People may also follow updates on our Spanish language Facebook page: @CityofWestPalmBeachEnEspanol. The Mayor's Liaison to the Hispanic Community, Armando Fana, Assistant City Administrator, can be contacted at (561) 822-1400.

• Hearing Loop Technology: The Office of Communications and Marketing is expanding access for hard-of-hearing citizens. Hearing Loop System technology has been installed at City Hall. This hearing assistive technology will allow visitors with telecoil- or T-coil-enabled hearing aids, cochlear implants, and headphones to hear speech clearly and directly without any background noise. The technology is available at these City Hall locations: lobby/security desk, City Commission Chambers, and Flagler Gallery. The City is exploring the expansion of the hearing loop system at additional City facilities.

• 'Closed Captioning:' Closed captioning of video produced by the City is provided on WPB-TV, YouTube, and Facebook.

• ADA Coordinator: The ADA Coordinator in the Division of Risk Management facilitates assistance for residents and visitors who are disabled through the provision of auxiliary aids and services for City meetings, programs, and events. The ADA Coordinator also investigates and seeks to resolve any complaints regarding accessibility to City facilities and programs. To contact the ADA Coordinator:

  • ADA Coordinator
    City of West Palm Beach Risk Management
    401 Clematis Street, 3rd Floor
    West Palm Beach, Florida 33401
    Email: ada-compliance@wpb.org
    Phone: (561) 494-1019
    Florida Relay (Voice): (800) 955-8770
    Florida Relay (TTY): (800) 955-8771

The Office of Communications & Marketing creates innovative, strategic marketing campaigns and protects the City of West Palm Beach's brand and visual integrity. For inquiries about City logo usage, please email communications@wpb.org and note "Logo Inquiry" in your subject line.

The Office of Communications & Marketing manages all internal communications/engagement for the City of West Palm Beach by producing and delivering messages to keep employees connected and informed.

Diane G. Papadakos, Director of Communications/Public Information Officer
Office of Mayor Keith A. James, Division of Communications & Marketing
401 Clematis Street
West Palm Beach, FL 33402

Phone: (561) 822-1411
TTY: 800-955-8771)
Email: dpapadakos@wpb.org

Media Request Form