Water Conservation Programs

The West Palm Beach Public Utilities Department is providing up to $125 High Efficiency Toilet Credits for the replacement of residential and commercial toilets to promote water conservation.

You may submit applications for multiple properties that you own.

Rules for Eligibility

• Property must have City of West Palm Beach water utility account and be current on that account
• Property must have been built in 1995 or before
• Applicant must be the property owner
• Property must not have received the maximum amount of vouchers/credits from us in the past (2 per residential account, 20 per commercial account)

Steps to Apply

1. Qualify. Review all program eligibility requirements listed in the FAQ section.
2. Replace your older toilet(s) that use 3.5 or more gallons per flush with new EPA WaterSense labeled toilet(s) that have a maximum flush rate of 1.28 gallons per flush or less. Keep your receipt and box for Step 3.
3. Complete a high-efficiency toilet credit application. Make sure all information provided is correct and include a photo of the itemized receipt for the new toilet. Please be sure the receipt shows only the purchase of the toilet and any items needed for installation. Miscellaneous items should be charged separately and not reflected on the receipt submitted with your application.

Once a complete application has been submitted, please check your water bill for a credit and allow 1-2 billing cycles for toilet credits to show on the bill prior to inquiring about your credit status. Applicants will be notified via the email address provided on the application if it is approved or not.

This program is offered on a first come, first served basis, is subject to available funding and may be canceled, modified, suspended, discontinued or terminated at any time. For additional questions on the program, please email echristian@wpb.org or call (561) 804-4984.

Receive a free 55-gallon rain barrel and learn how rain barrels can help you conserve water, save money, and reduce storm water runoff during our free rain barrel workshop and giveaway! Registration and approval is required.

Registration links will be posted below once available. Anyone is welcome to participate in the workshop/webinar, but we are only able to provide a rain barrel to City of West Palm Beach water customers who meet the program eligibility requirements. The rain barrels are free for City of West Palm Beach water customers who register, watch the virtual presentation/complete the quiz or attend an in-person presentation. One rain barrel per property for the lifetime of the property. Our next rain barrel giveaway will be:

• October 10, 2024. More details will be posted soon!

In order to be approved for this program, you will be required to watch the virtual presentation and complete a quiz to understand safety concerns and installation tips OR attend an in-person presentation.

More workshops and pick-ups will be scheduled throughout the year.

Check back for more dates!

Email sustainability@wpb.org or call (561) 804-4994 (TTY 800-955-8771) if you have any questions about our Rain Barrel Workshops.

With an exploding population and limited water supply it is essential that we save now, for future generations, and preserve our fragile ecosystem.

The City of West Palm Beach in partnership with the South Florida Water Management District and Palm Beach Soil & Water Conservation District is offering City residential customers a free pilot program to help conserve water.

Palm Beach Soil & Water is a leading provider of water conservation services and is implementing this program for the City.

Qualified customers will receive a free soil moisture sensor or a smart controller, which is installed by their professional team. The program may also evaluate your system's performance identifying opportunities for improvement and providing recommendations on how to reduce water use even further.

This program is designed to help customers save water and money while maintaining a healthy landscape and reducing runoff.

This program is now at capacity for the current fiscal year.

You must be a City of West Palm Beach water customer to apply.

FAQs

How does the Program Work?
We start with an on-site observation to ensure your system qualifies for an upgrade of a new wireless controller or soil moisture sensor. If your home qualifies, our team will complete the install and then perform an irrigation evaluation.

What is an Irrigation Evaluation?
During the evaluation, our team runs through the system zones and takes measurements. The information collected is analyzed to identify potential problems with the system design, operation, and maintenance. After measuring the system uniformity, flow rates, pressure and evaluating the soil conditions, we will make recommendations that can help conserve water and provide better maintenance to your landscaping.

What are the Benefits?
Floridians are facing greater restrictions, new regulations, and increasing costs of water usage every year. We can help customers to irrigate more efficiently by increasing uniformity and minimizing over-watering. When water is not applied uniformly, some plants receive too much water and some too little. Applying too much water can leach valuable fertilizers and pesticides past the roots. In addition, Florida's sandy soils permit water and dissolved chemicals to seep quickly, and unfiltered, into the underground aquifers that contain most of our fresh water.

If you received a New Water Customer Welcome Kit, enter the special code and receive a free water conservation kit of your choice!

Learn water conservation tips here.